Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

My Cruises 点评 | https://www.feefo.com/reviews/mycruises 的客户服务点评 | Feefo

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受信赖的顾客

4 years ago

购买日期：10/07/2019

Steer clear

Poor follow up service. Trip cancelled and told getting a full refund 4 months later and still no refund.Have stopped responding to emails.

Jessica.Roberts@ignitetravel.com

My Cruises

4 years ago

Hi there, thank you for your feedback and I apologise for the delay in response - these are unprecedented times. I have been made aware that our Cruise Manager reached out to you via email yesterday. Thank you again for your patience. King regards, Jessica.

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受信赖的顾客

5 years ago

购买日期：13/11/2019

Zero communication

I was to take a cruise on 29th April but so far have heard nothing, obviously it’s all cancelled but would appreciate some communication as to a refund and when that can be expected.

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Gerard Melia

Sydney

5 years ago

购买日期：05/10/2019

Gerard Melia 就 My Cruises 说了什么:

our cruise was canceled and we did not receive a refund, I would like to know when this is going to happen

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受信赖的顾客

5 years ago

购买日期：08/11/2019

Perhaps if your people returned phone calls and emails it would be better. I am now dreading what further things will happen and would ask for my money back if I could.

Charlene

My Cruises

5 years ago

Hi there,Our sincere apologies for the delayed response. We understand communication is paramount and have escalated this to our My Cruises Manager who will be in contact, as the level of assistance you have received thus far is not in keeping with our company values. Thank you for your feedback, this will be used to improve our training and processes. We look forward to ensuring you are confident to look forward to this trip for your special anniversary.Kind regards, My Cruises

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Raymond Fisher

Portland Victoria

5 years ago

购买日期：19/08/2019

Raymond Fisher 就 My Cruises 说了什么:

Exceptional service as usual

They did a fantastic job. Always kept us well informed Very helpful.

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受信赖的顾客

5 years ago

购买日期：25/09/2019

CAN'T ADD ANYMORE UNTIL I RETURN HOME FROM TRIP IN SEPTEMBER 2020

MONEY WAS PAID AS REQUESTED BUT NO RECEIPTS HAE BEEN ISSUED NO ADVICE REGARDING VIZAS REQUIRED, NOT MUCH INFORMATION ON SIDE TREIPS FROM THE SHIP LOOKS LIKE I HAVE TO RING AND FIND EVERYTHING OUT...

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Alessandro Russo

5 years ago

购买日期：26/09/2019

Alessandro Russo 就 My Cruises 说了什么:

Please have your consultants book the rest of my trip as requested in email

I do not get replies. Have booked Booking # MYC-03075 I have chosen the flights and requested it be booked - no answer I have added additional 3 days accommodation in Dubai and chosen the hotel and...

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Stephen Boswell

5 years ago

购买日期：25/10/2019

Stephen Boswell 就 My Cruises 说了什么:

They are being very helpful

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受信赖的顾客

5 years ago

购买日期：31/07/2019

Very disappointed with 5 months prior to departure

We wanted to change our flight to Dubai in April prior to our cruise. We had fully paid for our holiday in December, and after making an enquiry regarding the flight time change was informed to...

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受信赖的顾客

5 years ago

购买日期：30/09/2019

Great service from booking to return home from cruise

Great service by Steven Box in booking our cruise, any queries were quickly addressed. Document department Karli absolutely fantastic!! Our tickets went missing finally arrived via Western Australia,...

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关于My Cruises

My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.

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Suite 127a, Level 1,, Oasis Centre Victoria Ave, Broadbeach, Queensland, 4218, Australia

为什么 Feefo 的评价是值得信赖的？