Luxury Gold 点评

Thank you for travelling with us and for taking the time to share your feedback. We are so pleased to hear that you found your Travel Concierge Director and Coach Drivers to be excellent we will be sure to share your kind words with them, as they will greatly appreciate your recognition. We are, however, sorry to learn of the issues you experienced during your trip. We understand how uncomfortable and disappointing it must have been to be assigned an already-occupied room in Bergen, and we apologise for the embarrassment and inconvenience this caused, as well as for the delay in receiving a replacement room. We also regret that you were dissatisfied with the commentary provided by the local guides in Bergen and Oslo. Your feedback is invaluable, and we will ensure it is shared with our Product and Operations Teams so we can review and address these concerns. We appreciate your comments regarding the lack of air conditioning and the discomfort caused by the heat in some hotels. While air conditioning is less common in certain regions, we agree that providing effective portable fans could have helped make your stay more comfortable, and we will pass this suggestion on to our partners for consideration. Once again, we apologise for any disappointment and thank you for bringing these matters to our attention. Your insights will help us to improve the experience for future guests, and we do hope we will have the pleasure of welcoming you on another journey in the future.

At Luxury Gold, we take pride in curating tours that provide our guests with the greatest possible experience and ensure that they receive excellent value for their investment. We are committed to making every journey with us a memorable one. We are delighted to hear that our Travel Concierge played a significant role in enhancing your guided vacation experience.

Thank you for your wonderful review. We’re delighted to hear that your Travel Concierge made such a positive impact on your journey, fostering a warm and engaging group dynamic. It’s a joy to know that the thoughtfully curated itinerary, rich in variety and cultural depth, allowed you to truly connect with each destination. We’re equally pleased that the accommodations and dining experiences met your expectations for luxury and local charm. We truly appreciate your kind words and hope to welcome you on another journey soon.

Thank you for your gracious feedback. We are truly delighted that your journey exceeded expectations and that your Travel Concierge’s historical insight and attentiveness made a lasting impression. It is heartening to know that the itinerary, enhanced by unexpected excursions and the expertise of our local specialists, contributed to a memorable and enriching experience. We are sincerely grateful for your kind words.

Thank you for your thoughtful review. We are delighted to learn that your journey through Japan was enriched by meaningful cultural insights, seamless travel arrangements, and high-quality accommodations. It is especially gratifying to hear that your Travel Concierge's dedication and organisational excellence contributed so positively to your experience. Your kind words are sincerely appreciated and will be shared with the team.

Thank you for sharing your feedback. We’re truly sorry to hear that two of the hotels on your journey did not meet expectations, particularly in relation to the climate. At Luxury Gold, we strive to select properties that offer both elegance and comfort, and we regret that this was not your experience throughout. Your comments are invaluable and have been shared with our team to ensure greater consideration is given to seasonal conditions when selecting accommodations. We appreciate your honesty and hope to have the opportunity to welcome you on a more seamless journey in future.

Thank you for your thoughtful review. We're delighted to hear that your Travel Concierge enriched your journey with insight and care, and that you enjoyed the stunning scenery and fine dining throughout. However, we’re sincerely sorry to learn of your experience in Copenhagen. Solo travellers deserve the same comfort as all our guests, and we regret that your room fell short of expectations. Your comments have been shared with our team to ensure greater consistency in our hotel arrangements. We truly appreciate your feedback and hope to welcome you on another journey soon.

Thank you for your glowing review. We're absolutely delighted to hear that your journey through Japan was so memorable and enriched by the care and expertise of your Travel Concierge and team. It’s wonderful to know that the itinerary offered a perfect balance of vibrant cities and serene landscapes, paired with exceptional cuisine and accommodation. Your kind words mean a great deal, and we’d be honoured to welcome you on another Luxury Gold journey in the future.

Thank you for sharing your positive feedback about your Timeless Scandinavia experience. We're so pleased you found the itinerary well-structured and appreciated the balance of planned activities and free time. It's wonderful to know you enjoyed the variety of places we visit on this tour. We're also delighted that the local guides provided such excellent service.

Thank you ever so much for travelling with us, and for taking the time to share your kind and thoughtful feedback. We’re absolutely delighted to hear that you enjoyed every minute of your journey and that the tour was both informative and memorable. It’s wonderful to know that the Travel Director made such a positive impression we will be sure to pass on your lovely words to her. We're equally pleased that you found the local guides personable and well-informed, and that the sights at each stop lived up to expectations. That said, we do regret the oversight regarding the audio devices on the Fjord boat ride. Thank you for bringing this to our attention. While it may seem a small point, we understand how important these details are in helping guests get the most from each experience. We’re sorry you were not made aware of the devices at the time, and we will ensure your feedback is shared with the relevant teams to help improve communication in future departures. Once again, thank you for choosing to explore with us. We hope to have the pleasure of welcoming you back on another unforgettable journey very soon.