Luxury Gold 点评

Our experienced and knowledgeable Travelling Concierges are always on hand to help ensure that you journey is seamless, relaxing and enjoyable. That is why it pleases us read that Belinda helped to make your time in Italy so special. Additionally, we regret that the contact with your Travel Agent was not what you expected. However, our Reservations Agents are always happy to help answer any questions and organise your tour. Furthermore, we are delighted that you felt our Luxury Gold service lived up to its value, and that many moments throughout your journey stood out as highlights. 

Thank you for writing to us with your concerns regarding the high altitudes. As a result, we have passed on your feedback to our Operations team, as our guests well-being is our number one priority. Additionally, it disappoints us to learn that some of the experiences were not to your preferences; therefore, we have sent these comments to our Product Development team for their consideration. Furthermore, we would like to extend our deepest condolences and inform you that for any help with your travel insurance claims, our Insight Experts will be available to offer their assistance. 

Unfortunately, on rare occasions due to unforeseen circumstances it may be necessary to make changes to our itineraries at short notice. However, we regret to learn you were unable to participate in an experience, and we apolgise for any inconvenience. That said; we have passed on your concerns regarding the organisation of the tour to our Operations team, to determine where changes and improvements could be made going forward. Nonetheless, we would like to thank you for providing us with your feedback.