can't figure out why I waited so long to come back for clothes. so happy I did. won't wait next time! Thanks
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SC
Sherry C.
经 Feefo 确认
CAN
13 days ago
Sherry C. 就 Long Tall Sally 说了什么:
Service was good overall. However, I find their return process and costs from Canada too much, thus I had stopped shopping with them for a long while, especially since going online only. These pieces...
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受信赖的顾客
经 Feefo 确认
13 days ago
Poor Choices
They sent a UK 8, not a US 8 on some items and others were not received. LTS Customer Service didn't/wouldn't resolve this issue plus I have to pay for return shipping. It's so disappointing as a...
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Ida
Long Tall Sally
13 days ago
Thank you for sharing your feedback. We’re truly sorry for the disappointment and frustration caused by receiving incorrect sizing, missing items, and the difficulty you experienced when trying to get this resolved. We understand how especially frustrating this is when shopping for tall clothing, where options can already be limited. This is not the experience we want for our customers, and we sincerely apologise for the inconvenience and time this has cost you.
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SH
Stephanie Holzhauer
经 Feefo 确认
14 days ago
Stephanie Holzhauer 就 Long Tall Sally 说了什么:
I appreciate that the clothes are made specifically for tall women
Ida
Long Tall Sally
13 days ago
Thank you so much for your feedback! We’re really pleased to hear that you appreciate our clothes being designed specifically for tall women. It means a lot to us!
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FH
Frances Hodgkinson
经 Feefo 确认
GBR
14 days ago
Frances Hodgkinson 就 Long Tall Sally 说了什么:
Sleeve lengths work well as a taller person
Excellent service. Well packaged and delivered on time. No issues with returns and refund.
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BH
Barb Hartzog
经 Feefo 确认
USA
14 days ago
Barb Hartzog 就 Long Tall Sally 说了什么:
Great pants, jeans and service!
Shipping takes a little long, but that can’t be helped.
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受信赖的顾客
经 Feefo 确认
15 days ago
Poor customer service.
Ordered 3 items. Received all of them two sizes too small. Sloppy! To get proper customer service took forever.
Ida
Long Tall Sally
15 days ago
We’re very sorry to hear about the sizing issue with your order and apologise for the frustration caused. We did respond to your query within 24 hours, but we understand that waiting can still feel frustrating. We’re always working to improve both our products and customer service experience, and we appreciate your feedback.
