Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

JOY 点评 | https://www.feefo.com/reviews/joy-the-store 的客户服务点评 | Feefo

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受信赖的顾客

5 years ago

购买日期：16/12/2019

Excellent!

产品评价

susan Kay

5 years ago

购买日期：13/12/2019

susan Kay 就 JOY 说了什么:

Nice quality affordable clothes

Prompt to post my parcel and customer service is excellent

产品评价

受信赖的顾客

5 years ago

购买日期：11/12/2019

Delivered exactly as described. Great value in sale.

Customer Services

JOY

5 years ago

Thank you for the lovely review!Have a very Merry Christmas :) JOY x

产品评价

受信赖的顾客

5 years ago

购买日期：08/12/2019

Disappointing online order

Delivery etc was good, but I regret ordering online. The scarf and gloves I received were poor quality and disappointing, and I’m particularly sad they’re a Christmas present for someone and it’s too...

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Customer Services

JOY

5 years ago

Thank you for your feedback. The design of the scarf has contrasting colours on each side - this is not a fault and it is displayed online. If any of your items are faulty, you can email us at contactus@joythestore.com with any pictures of the faulty items and a member of our e-commerce team will be more than happy to look into that for you. Wishing you a happy festive season. JOY x

受信赖的顾客

5 years ago

I’m not sure where in the above I said contrasting colours were a problem? To be specific about how the quality was not what I expected, the pictures online display a sharp contrast between the two colours and the wavy lines whereas in reality the two colours of the design bleed into each other, and the wavy line is only on one side of the scarf. The back of the scarf is plain and doesn’t feature the wavy lines at all. I’ve just been back to your website to double check the listing and this is definitely not shown. Quite frankly the scarf looks like I bought it for a fiver from the market. They are not faulty just poor quality and I would recommend buying in person, not trusting the website listings.

Customer Services

JOY

5 years ago

Hi There I've passed along this feedback to our buying team. Again we're sorry you're unhappy, please pop these back to us using your free returns label and we can issue you a full refund. Have a lovely Christmas Joy x

产品评价

Leanne

Rugby

5 years ago

购买日期：08/12/2019

Leanne 就 JOY 说了什么:

Happy customer

The item arrived in good time, was exactly as described and of a good quality. Very happy recipient, very happy customer 👍

Customer Services

JOY

5 years ago

Thank you so much for such lovely feedback, we love having happy customers! JOY x

受信赖的顾客

5 years ago

购买日期：09/12/2019

Great t shirt, prompt delivery.

Customer Services

JOY

5 years ago

I am so glad you like your new shirt, I bet it looks amazing! Thankyou! JOY x

产品评价

受信赖的顾客

5 years ago

购买日期：06/12/2019

Beautiful clothes, good prices, reliable delivery, easy returns

Customer Services

JOY

5 years ago

Thank you so much for your lovely feedback. Wishing a Merry Christmas! JOY x

受信赖的顾客

5 years ago

购买日期：04/12/2019

Haven't received my purchase

Promised, on 6 Dec, next day delivery by the courier but I haven't received my purchased until now!

Customer Services

JOY

5 years ago

I am so sorry about this, I can confirm your order was shipped on Dec 5, 2019 4:52:19 PM which was the same day, however, we do not offer next day delivery on international orders as it can take up to 10-15 working days which is why it has got to you so late. Unfortunately, we have no control of the shipment once it has left the country. Kind Regards, JOY x

受信赖的顾客

5 years ago

购买日期：07/12/2019

Next day delivery don't work

Although I paid for a next day delivery I would got my dress two days later! The dress is beautiful and it was really well wrapped. So, it's 5 stars for the dress and three for the delivery service

Customer Services

JOY

5 years ago

Thank you so much for your feedback. I can only apologise for the delay in delivery at such a busy time of year- I will pass this information on. I really hope you like the dress :) Thank you! JOY x

产品评价

B H

Bristol

5 years ago

购买日期：01/12/2019

B H 就 JOY 说了什么:

Great purchase, really happy!

Great range of gifts. Website worked well and I bought an item in the Black Friday sales. Well packaged and speedy delivery. Would use again!!

Customer Services

JOY

5 years ago

Hello, Thanks for the great review! I am glad you like your new things and our services. Have a lovely Christmas! JOY x

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关于JOY

JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts. Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.

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02070911850

10-11 Bishop's Terrace, London, Greater London, SE11 4UE, United Kingdom

为什么 Feefo 的评价是值得信赖的？

JOY 点评

Louche Cecile Balloon Sleeve Top Silver该产^品的更^多点^评 (3)浏览产品网站Bought as a gift - recipient loved it .

Small Desk Plate I'M A ******* Professional该产^品的更^多点^评 (1)浏览产品网站Bought as a gift - recipient thought it was great and funny

Louche Cathleen Midi Bloom Tea Dress Pink该产^品的更^多点^评 (2)浏览产品网站Such a pretty dress, I've put it away for summer, but its nicely made and wearable, flattering style.

Louche Celeste Chenille Soft Scarf Navy该产^品的更^多点^评 (1)浏览产品网站Gorgeous soft and comforting material. Deep and rich blue colour.

Louche Magus Scarf该产^品的更^多点^评 (1)浏览产品网站Poor quality one sided scarf. Would not recommend.

Louche Omar Glove该产^品的更^多点^评 (1)浏览产品网站Funny but joke present, look like cheap Chinese product

Louche Martine Fortune Teller Shirt Black该产^品的更^多点^评 (1)浏览产品网站Lovely T shirt.

Louche Luxe Yorba Sequin Dress Black该产^品的更^多点^评 (1)浏览产品网站Amazing dress! Super cute

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？