Feefo 是如何收集评价的？

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谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

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我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

ESE Direct 点评 | https://www.feefo.com/reviews/ese-direct 的客户服务点评 | Feefo

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Jack Wills

Plymouth

7 years ago

购买日期：17/08/2017

Jack Wills 就 ESE Direct 说了什么:

very poor was advised product had been delivered on 23 August but it didn't arrive until 31st August after we had to make 3 telephone calls to find it

Ryan - Customer Care

ESE Direct

7 years ago

Good Morning Jack. We do apologise for the delay in your order, I have spoken to one of your colleagues this morning and we understand that your order who has confirmed that your order has now arrived. We are in discussions with the supplier to ensure that this dose not happen again in future.

产品评价

受信赖的顾客

7 years ago

购买日期：02/08/2017

GOOD COMPANY TO DEAL WITH

VERY CLEAR WEB SITE EASY PAYMENT SYSTEM GOOD DELIVERY TIME

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi there,

ESE Direct really do appreciate your positive review, and we would like to thank you for your kind words.

We are glad that you have received the flammable liquid storage cabinets, in plenty of time for your requirements.

We hope to welcome you back as a customer again in the future.

Have a great day! :)

Sue Broadbent

7 years ago

购买日期：14/08/2017

Sue Broadbent 就 ESE Direct 说了什么:

Quick and speedy delivery

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Sue

Thank you so much for your positive review!

ESE Direct really do appreciate your comments, and we hope to welcome you back as a customer again in the future :)

Shola Olusanya

London

7 years ago

购买日期：09/08/2017

Shola Olusanya 就 ESE Direct 说了什么:

6 Drum Containment Tray 1000 x 550 x 150h 60 litre capacity

The customer service representative was very helpful, polite and patient.

Ryan - Customer Care

ESE Direct

7 years ago

Hello Shola. Thank you for your positive review it is much appreciated, we do hope to hear from you again in the future.

受信赖的顾客

7 years ago

购买日期：08/08/2017

Good service, good product

The experience of buying from ESE was good. The delivery was made as soon as proof of payment was received.

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

产品评价

Steve Coomber

stibbard

7 years ago

购买日期：17/08/2017

Steve Coomber 就 ESE Direct 说了什么:

great service

customer service on a problem was really well handled and resolved ...... we met nothing but understanding and calm, positive assistance ..... many thanks

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

产品评价

Ian Girdlestone

7 years ago

购买日期：11/08/2017

Ian Girdlestone 就 ESE Direct 说了什么:

quick response to the order and quick delivery time

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

产品评价

Mr. Chris Parker

Newbury

7 years ago

购买日期：26/07/2017

Mr. Chris Parker 就 ESE Direct 说了什么:

Good product, poor service

Product was not delivered in the 10 days quoted. Communication regarding the late delivery was poor, actual delivery took double what was quoted.

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Chris

Thank you for your time on the telephone earlier.

I am glad that you have now received your order, and we do sincerely apologise for the delayed delivery and communication issues. We are looking into what happened, and ways to improve our service for the future.

产品评价

受信赖的顾客

7 years ago

购买日期：14/08/2017

Fast, efficient - just what you want

Fantastic service. Delivery quicker than expected. Definitely recommend them.

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

产品评价

Tim Lyon

7 years ago

购买日期：10/08/2017

Tim Lyon 就 ESE Direct 说了什么:

Easy, efficient & friendly. A1

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Tim

Thank you so much for your positive review of ESE Direct, we really do appreciate it.

We hope to welcome you back as a customer in the near future.

产品评价

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关于ESE Direct

Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.

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0808 163 3811

Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE, United Kingdom

Feefo Trusted Service Awards

我们的独立奖项旨在表彰提供出色客户服务的顶级品牌。奖项的授予是根据来自其顾客的评分决定的。

什么是 Trusted Service Awards

Treefo 计划的一部分

我们与 Ecologi 合作，#通过 ESE Direct 收集到的评价来资助植树项目

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为什么 Feefo 的评价是值得信赖的？

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ESE Direct 点评

Premises are under CCTV surveillance - Self Adhesive Sign 300 x 400mm该产^品的更^多点^评 (1)浏览产品网站very good already in use .

2 Drum Work Floor Spill Containment Yellow 1.6m x 0.8m 121 litres该产^品的更^多点^评 (2)浏览产品网站Ideal for what we wanted. Value for money.

Extra Shelf for Chrome Wire Shelving 1220 wide x 460 deep该产^品的更^多点^评 (5)浏览产品网站this is the result of the resolution of the problem in a particular purchase, well handled and resolved ...... we met nothing but understanding and calm, positive assistance ..... many thanks

9 Drum Containment Tray 1010 x 1000 x 120h 100 litre capacity该产^品的更^多点^评 (33)浏览产品网站does what it says on the tin

BC Lino top Cantilever Workbench 1800w x 750d该产^品的更^多点^评 (2)浏览产品网站Product meets our expectations

4 Section Dual Height Cycle Rack - Flat Top该产^品的更^多点^评 (8)浏览产品网站Perfect for my requirements

K-Bins - A Range Open Front Shelf Bins (pk 50) 100 h x 75 w x 150 d该产^品的更^多点^评 (16)浏览产品网站Used many times before. Do exactly what they claim to do

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？