Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

ESE Direct 点评 | https://www.feefo.com/reviews/ese-direct 的客户服务点评 | Feefo

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Customer

7 years ago

购买日期：20/08/2017

Customer 就 ESE Direct 说了什么:

Still waiting for it to arrive !!!!

I have not received this item yet.

Ryan - Customer Care

ESE Direct

7 years ago

Good Morning, thank you for your feedback. As per our earlier conversation we are happy that your order has now been delivered. We do sincerely apologise for the delay in your order and we have spoken to the supplier to ensure that this won't happen again.

Customer

Lancaster

7 years ago

购买日期：18/08/2017

Customer 就 ESE Direct 说了什么:

Easy to use website - easy to order and very prompt delivery.

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Thank you so much for your kind words Brian, and for taking the time to leave your positive review.

We hope to welcome you back as a customer again in the future.

Have a great day :)

产品评价

受信赖的顾客

7 years ago

购买日期：17/08/2017

Let me down and no attempt to attone

I was let down at the last minute and only offered a more expensive product. You could have offered a discount on the more expensive product to compensate for reneging on the order you accepted.

Ryan - Customer Care

ESE Direct

7 years ago

Hello, thank you for your feedback. We do sincerely apologise for the poor service that you have received and we are looking at ways of improving this for the future.

产品评价

Customer

Plymouth

7 years ago

购买日期：17/08/2017

Customer 就 ESE Direct 说了什么:

very poor was advised product had been delivered on 23 August but it didn't arrive until 31st August after we had to make 3 telephone calls to find it

Ryan - Customer Care

ESE Direct

7 years ago

Good Morning Jack. We do apologise for the delay in your order, I have spoken to one of your colleagues this morning and we understand that your order who has confirmed that your order has now arrived. We are in discussions with the supplier to ensure that this dose not happen again in future.

产品评价

受信赖的顾客

7 years ago

购买日期：02/08/2017

GOOD COMPANY TO DEAL WITH

VERY CLEAR WEB SITE EASY PAYMENT SYSTEM GOOD DELIVERY TIME

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi there,

ESE Direct really do appreciate your positive review, and we would like to thank you for your kind words.

We are glad that you have received the flammable liquid storage cabinets, in plenty of time for your requirements.

We hope to welcome you back as a customer again in the future.

Have a great day! :)

Customer

7 years ago

购买日期：14/08/2017

Customer 就 ESE Direct 说了什么:

Quick and speedy delivery

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Sue

Thank you so much for your positive review!

ESE Direct really do appreciate your comments, and we hope to welcome you back as a customer again in the future :)

Customer

London

7 years ago

购买日期：09/08/2017

Customer 就 ESE Direct 说了什么:

6 Drum Containment Tray 1000 x 550 x 150h 60 litre capacity

The customer service representative was very helpful, polite and patient.

Ryan - Customer Care

ESE Direct

7 years ago

Hello Shola. Thank you for your positive review it is much appreciated, we do hope to hear from you again in the future.

受信赖的顾客

7 years ago

购买日期：08/08/2017

Good service, good product

The experience of buying from ESE was good. The delivery was made as soon as proof of payment was received.

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

产品评价

Customer

stibbard

7 years ago

购买日期：17/08/2017

Customer 就 ESE Direct 说了什么:

great service

customer service on a problem was really well handled and resolved ...... we met nothing but understanding and calm, positive assistance ..... many thanks

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

产品评价

Customer

7 years ago

购买日期：11/08/2017

Customer 就 ESE Direct 说了什么:

quick response to the order and quick delivery time

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

产品评价

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关于ESE Direct

Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.

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0808 163 3811

Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE, United Kingdom

Feefo Trusted Service Awards

我们的独立奖项旨在表彰提供出色客户服务的顶级品牌。奖项的授予是根据来自其顾客的评分决定的。

什么是 Trusted Service Awards

Treefo 计划的一部分

我们与 Ecologi 合作，#通过 ESE Direct 收集到的评价来资助植树项目

了解有关 Treefo 的更多信息

为什么 Feefo 的评价是值得信赖的？

了解有关 Feefo 的更多信息

ESE Direct 点评

Key Lock Folding Parking Post Yellow (Fixings For: Tarmac)该产^品的更^多点^评 (3)浏览产品网站Solid piece of metalwork - easy to fix - and works well

Cobadot Rubber Flooring Black per Metre 3mm Thick x 1.2m Wide该产^品的更^多点^评 (8)浏览产品网站Zero - I never received it so I can't tell, but the service was poor

Premises are under CCTV surveillance - Self Adhesive Sign 300 x 400mm该产^品的更^多点^评 (1)浏览产品网站very good already in use .

2 Drum Work Floor Spill Containment Yellow 1.6m x 0.8m 121 litres该产^品的更^多点^评 (2)浏览产品网站Ideal for what we wanted. Value for money.

Extra Shelf for Chrome Wire Shelving 1220 wide x 460 deep该产^品的更^多点^评 (5)浏览产品网站this is the result of the resolution of the problem in a particular purchase, well handled and resolved ...... we met nothing but understanding and calm, positive assistance ..... many thanks

9 Drum Containment Tray 1010 x 1000 x 120h 100 litre capacity该产^品的更^多点^评 (33)浏览产品网站does what it says on the tin

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？