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ESE Direct 点评 | https://www.feefo.com/reviews/ese-direct 的客户服务点评 | Feefo

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受信赖的顾客

7 years ago

购买日期：09/08/2017

First class service.

I purchased this rubber matting for protecting the mats in the back of a taxi I took the advice of getting rid of the smell which seems to have worked. The service from ESE was first class with the...

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Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

产品评价

受信赖的顾客

7 years ago

购买日期：27/07/2017

I received notification that my goods had been delivered, however our Postroom advise they have not. I contacted yourselves last Wednesday 16th August and again today to obtain a copy of the proof...

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Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hello,

We are so very sorry for the delay to your order, and any inconvenience caused to you and your colleagues. The goods were unfortunately damaged in transit, and had to be replaced. Following our telephone conversation I can confirm that your order will be delivered tomorrow morning.

受信赖的顾客

7 years ago

Hi Michelle Just for your records, the goods did not turn up yesterday, they have literally just arrived 11.20am today.

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Good Afternoon,

We are so pleased to hear that your goods have arrived.

We cannot apologise enough for the issues you have experienced with your order. Please rest assured that we are doing all we can to rectify this for the future.

产品评价

Peter Simms

7 years ago

购买日期：31/07/2017

Peter Simms 就 ESE Direct 说了什么:

Helpful and informative staff and pleased with product

Ryan - Customer Care

ESE Direct

7 years ago

Hello Peter. Thank you for your positive review it is much appreciated. We do hope to hear from you again in the near future.

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Simon Theobald

7 years ago

购买日期：08/08/2017

Simon Theobald 就 ESE Direct 说了什么:

Did what it said on the box.

Did what they said they would without any hassle

Ryan - Customer Care

ESE Direct

7 years ago

Hello Simon. Thank you for your positive feedback it is much appreciated. We do hope to hear from you again in the future.

Fay Humphries

7 years ago

购买日期：31/07/2017

Fay Humphries 就 ESE Direct 说了什么:

the telephone purchase was good as was the delivery of the idem the said chair is now held on brackets on the wall. all good thanks

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Fay

Thank you very much for your positive feedback, it is greatly appreciated :)

We hope to welcome you back as a customer again in the future.

Sandra Simpson

7 years ago

购买日期：07/07/2017

Sandra Simpson 就 ESE Direct 说了什么:

Would use again

Items arrived as per delivery date

Ryan - Customer Care

ESE Direct

7 years ago

Hello Sandra. Thank you for your positive review, we hope to hear from you again in the future.

Fraser Henderson

7 years ago

购买日期：31/07/2017

Fraser Henderson 就 ESE Direct 说了什么:

Better feedback needed

Info on delivery date would improve their rating

Ryan - Customer Care

ESE Direct

7 years ago

Hello Fraser. Thank you for your comments, we try to be as precise as possible with delivery dates however this is not always possible with some of our products due to them being made to order. However we are always available on the phone and e-mail to offer as much support as possible. We hope to hear from again in the near future.

Fraser Henderson

7 years ago

You confirm my point - the customer has to contact you to find out what is happening, you are not proactive in keeping client informed which obviously from a customer perspective is preferable!

Ryan - Customer Care

ESE Direct

7 years ago

Hello Fraser. Thank you for your response. We appreciate your comments, and have taken them on board - we will look at ways that we can improve our service for the future.

Susan Pannell

7 years ago

购买日期：02/08/2017

Susan Pannell 就 ESE Direct 说了什么:

Easy ordering quick delivery

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Susan

Thank you so much for your positive review :)

We really appreciate your feedback, and we hope to welcome you back as a customer again in the future.

产品评价

David Thurlow

7 years ago

购买日期：04/08/2017

David Thurlow 就 ESE Direct 说了什么:

Great products and very good service.

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi David.

Thank you so much for your positive review of ESE Direct :)

We hope to welcome you back as a customer in the near future.

Agata Beban

7 years ago

购买日期：21/07/2017

Agata Beban 就 ESE Direct 说了什么:

The board has not arrived yet and no communication to let us know about the change of delivery date. Needed to chase ESE to find out. New delivery date issued in 2 days time.

Ryan - Customer Care

ESE Direct

7 years ago

Hello Agata. We do apologise for the delay in your order, we have spoken to the supplier and they have had some manufacturing issues which has unfortunately delayed your order. We have spoken to them this morning and they have confirmed that your order is due for delivery tomorrow.

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关于ESE Direct

Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.

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0808 163 3811

Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE, United Kingdom