cardfactory 点评

Thank you for your feedback. I am really sorry about what happened with you on this order. I appears there were some complications with DPD on the delivery of this item, which is not our usual level of service. As mentioned we refunded your postage charge as soon as we could which i hope you were happy with. Following on, i apologise we did not get this item reordered for you or refunded any sooner. I really hope you decide to order with us again so we can provide you a much better experience and level of service :)

Thank you for your feedback. I am sorry about the way your cards were sent to you, this is not our usual level of service. I have passed on your comments to the warehouse so this does not happen again. I also apologise for the replacements taking so long to get to you and being incorrect. Due to the inconvenience you have had with this order, as a good will gesture we have refunded your postage charge to you. I hope if you decide to order with us in the future, we can provide a much better service to you.

Thank you for your feedback. I am sorry you were not happy with the customer service you received. This is not our usual level of service. As the items you ordered were not personalized we can always offer a refund on these. I can see once you returned these to us we issued a full refund for you. I hope if you order with us again we can provide better customer service for you.

Thank you for your feedback, we really appreciate you taking the time to write into us to leave this great review. We can’t wait to send you more great personalised gifts soon!