Bluecrest Wellness 点评

Good Afternoon, Thank you for taking the time to leave a review. We're sorry to hear about your experience and understand why this would be concerning. While the vast majority of samples arrive at the laboratory within the expected timeframe, any samples that are not received while still viable are unfortunately marked as lost. In some cases, samples can also leak in transit despite the precautions taken, and these must be safely disposed of and recorded as lost. We appreciate that this may not have been clearly explained at the time and apologise for any confusion and inconvenience caused. Kind Regards, Rob

Good Morning, I am very happy to hear that the additional context has clarified this for you. If there is anything else we can assist with please do not hesitate to reach out. Kind Regards, Rob

Good Afternoon Michael, Thank you for taking the time to leave a review. We're sorry to hear that there were difficulties with the review form and appreciate you bringing this to our attention. We have raised your feedback with the third party platform for review. We also understand your frustration regarding your metabolic age. This figure is calculated from the biometric measurements taken during your health assessment. We tried to contact you today to discuss your concerns, but were unable to reach you. If you would like further guidance, please contact our Customer Success Team on 0800 6522 183 or use the GP Helpline details provided in your report and online account for any direct medical queries related to this. Kind Regards, Rob

Good Afternoon John, Thank you for taking the time to leave a review and share your feedback. We appreciate your comments regarding the way some results are presented. While I don't have direct visibility of your individual results, some measurements can contribute to more than one assessment area. For example, certain cholesterol markers may be used both in their own section and within wider Heart Disease and Stroke risk calculations, which can affect the overall count of results highlighted. We're pleased to hear that you'll be making use of the consultation to discuss your results in more detail. If you are still unable to reconcile the number of results shown, please contact our Customer Success Team on 0800 652 2183 and we can ask our Results Team to review this with you. Kind Regards, Rob