Bluecrest Wellness 点评

Good afternoon, Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the assessment room and the environment at the venue. We understand how important it is for customers to feel comfortable during their appointment, and we're sorry that the condition of the room did not meet your expectations. We also appreciate your comments regarding the blood samples. Please be assured that all samples are handled and stored in accordance with strict procedures to ensure they remain secure and suitable for testing. However, we understand your concerns and will ensure your feedback regarding the visibility and storage of samples is shared with the relevant team for review. That said, we're delighted to hear that the Health Assessment Specialist was lovely and professional. Providing a friendly, reassuring, and professional experience is incredibly important to us, and we're pleased that this was reflected in your appointment. Thank you again for your honest and balanced feedback. Comments such as yours help us identify opportunities to improve the experience for our customers. Warm regards, Thomas

Good afternoon Fiona, We're delighted to hear that you had such a positive experience with Emma Winter during your appointment. It's wonderful to know that Emma made such a great impression. Providing a professional, friendly, and supportive experience is incredibly important to us, so we're pleased to hear that your assessment was such a positive one. We'll be sure to pass on your kind words to Emma, who I'm sure will be delighted to receive them. Thank you for taking the time to share your feedback. Your comments are greatly appreciated by the whole team. Warm regards, Thomas

Good Afternoon Judith, Thank you for your rating and for taking the time to leave a review. We're delighted to hear that a Bluecrest Wellness health assessment helped identify a concern that led to your partner receiving the treatment they needed. It's incredibly rewarding to know we were able to play a role in supporting their health journey, and we're thrilled to hear that their condition is now being managed and remains under control. Thank you for sharing your experience and for your continued trust in Bluecrest Wellness. Kind Regards, Rob

Good afternoon Richard, Thank you for getting back in touch. We apologise for our error, it seems the review was attached to Judith's booking and this is why we referenced them in our initial response. We hope you are well and if you require any assistance or have any questions then please do not hesitate to contact us. Warm regards, Thomas

Good Afternoon, Thank you for taking the time to leave a review. We're sorry to hear about your experience and understand why this would be concerning. While the vast majority of samples arrive at the laboratory within the expected timeframe, any samples that are not received while still viable are unfortunately marked as lost. In some cases, samples can also leak in transit despite the precautions taken, and these must be safely disposed of and recorded as lost. We appreciate that this may not have been clearly explained at the time and apologise for any confusion and inconvenience caused. Kind Regards, Rob

Good Morning, I am very happy to hear that the additional context has clarified this for you. If there is anything else we can assist with please do not hesitate to reach out. Kind Regards, Rob