Bluecrest Wellness 点评

Good afternoon, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found value in the assessment overall, but we're sorry to learn that this year's experience did not meet the standards set by your previous visit. We understand how important it is for customers to feel listened to and given sufficient time to discuss their health concerns, and we're sorry that you felt rushed during your appointment. We're also very sorry to hear that having two male members of staff present made you feel uncomfortable, particularly when you wished to discuss personal matters. Causing you any discomfort was certainly not our intention. As standard, we do not schedule our appointments based on the gender of our Health Assessment Specialists. However, where a customer has a preference, we will always do our best to accommodate this where possible. If this is something that would help in future then please let us know and we ask you to give us as much notice as possible so we can make any necessary arrangements. We completely understand why a female clinician would have made you feel more comfortable in this situation, and we appreciate you bringing this to our attention. Thank you again for sharing your experience. Your feedback is invaluable and will be shared with the relevant team as we continue to review and improve our service. If you have any further questions or need any additional assistance, please don't hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI). Warm regards, Thomas

Good afternoon Neill, Thank you for taking the time to share your feedback. We're pleased to hear that you found the overall experience valuable and that you view the information provided as a positive motivator for maintaining and improving your health. We appreciate your comments regarding amber results and the discussions you've had with your GP. Our assessments are designed to highlight potential areas that may benefit from further consideration, using established clinical thresholds and guidance. We recognise that healthcare professionals may interpret results differently when taking into account an individual's full medical history, current health, and other factors. We're delighted to hear that you are happy with the system overall and that you see it as a helpful tool in supporting your health goals. Thank you again for your thoughtful feedback and for choosing Bluecrest. If you have any further questions or need any additional assistance, please don't hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI). Warm regards, Thomas

Good afternoon Paul, Thank you for taking the time to share your feedback. We're sorry to hear that you had difficulty locating the venue and that the booking information did not make it clear that your appointment was taking place within a hotel. We understand how frustrating it must have been to spend time trying to find the correct location before your appointment. Your comments are appreciated, and we will ensure this feedback is shared with the relevant team for review. We're pleased to hear, however, that your Health Assessment Specialist provided an excellent experience and that you found both the assessment process and reporting to be very good. It's important to us that customers receive clear, professional support and informative results, so we're delighted this was reflected in your appointment. Thank you again for taking the time to share your experience with us. If you have any further questions or need any additional assistance, please don't hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI). Warm regards, Thomas