Bluecrest Wellness 点评

Good afternoon, Thank you for taking the time to share your feedback. We’re delighted to hear that Pippa provided such an excellent experience, being patient and clearly explaining each part of the assessment. It’s especially wonderful to know that, even as a returning customer, this was your best experience with us. We’ll be sure to pass on your kind comments to Pippa, as they will be very much appreciated. If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas

Good afternoon, Thank you for taking the time to share your feedback, and I’m sorry to hear that you’ve had difficulty downloading your results. We understand how frustrating this can be, particularly if your computer is not accepting the file. We would be happy to assist you with accessing your results and can guide you through alternative ways to view or download them if needed. With regards to the printed report, if this has already been arranged, it should be on its way to you. If there has been any delay or if you would like us to check the status, please do get in touch and we will be happy to look into this for you. Please contact our Customer Service Advisors on 0808 175 0253 (UK) or 1800 937 028 (ROI) and we will make this a priority to resolve. Warm regards, Thomas

Good afternoon, Thank you for taking the time to share your feedback, and I’m very sorry to hear that this experience did not meet the standard you have come to expect from us. We have tried to call you to discuss further but have been unable to reach you. We’re particularly sorry to hear that you found the interaction with the Health Assessment Specialist abrupt and difficult to understand. You should always feel comfortable, respected, and at ease during your appointment, and it’s disappointing to hear that this was not your experience on this occasion. As a returning customer, we truly value your continued trust in Bluecrest, and it’s especially concerning to hear that this was your worst experience with us. Please be assured that your feedback will be raised internally so it can be reviewed appropriately, including how communication and customer interaction are delivered during assessments. If you would like to discuss this further or if there is anything we can do to support you, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas

Good Afternoon, Thank you for your rating and review. I appreciate you sharing your thoughts, and I understand how disappointing this must feel. As a non diagnostic service, we are guided by clinical frameworks which do not provide recommended reference ranges for certain tests within higher age brackets. This is why we are unable to offer tests such as PSA in those circumstances. In some instances the risk of false positives outweigh the benefits of having the test carried out with us. If you do have any concerns for these areas of your health we would encourage you to speak to your GP as they can provide services with your full health history in mind. I recognise that this may feel restrictive, and your feedback is important. I have passed your comments on so they can be considered as we continue to review and develop our services in the future. Kind regards, Rob

Good Afternoon, Thank you for your rating and review. I can see from our records that we spoke with you in early April and were able to resolve the issue at that time, however I am sorry if you still feel dissatisfied. If there is anything further we can do to support you or if something remains unresolved, please do get in touch and we will be happy to help. Kind regards, Rob

Good Afternoon John Thank you for taking the time to leave us a rating and a review. We truly appreciate you sharing your experience with us. It is encouraging to hear that you still found the assessment helpful and reassuring in understanding your health alongside everything you are managing. Wishing you the very best moving forward, and I’m glad the assessment has provided a small amount of insight and encouragement along the way. Kind Regards Rob

Good afternoon, Thank you for taking the time to share your feedback. We’re delighted to hear that you’ve had many Bluecrest assessments over the years and that the service has consistently been first class. We truly appreciate your continued trust and loyalty to Bluecrest. If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI). Warm regards, Thomas