Process c follow up and immediate ability to chat was outstanding
0
Paylaş
Güvenilir Müşteri
7 years ago
Our booking and stay went smoothly thanks to suiteness
0
Paylaş
Güvenilir Müşteri
7 years ago
Terrible first time experience
App didn’t work. I could not finish the transaction. Then later, you charged my card without my authorization an hour later. I tried calling customer service and I got a recording for me to leave a...
Devamını oku
Kate
Suiteness
7 years ago
I'm so sorry that you had a bad time using our site. I just tried calling you to chat about what your experience and how we could improve. We never store any credit card information on our site, so we would not have been able to charge your card at a later time.
I'm also sorry that you weren't able to chat with anyone when you called. We have a 24/7 concierge team dedicated to making sure all of our guests have a great experience from booking all the way through to the end of their stay. I just left you a voicemail and sent an email to your personal inbox to see how we can make this up to you.
I really hope the next time you use our site the experience will be more enjoyable for you.
Again, thank you so much for your feedback as it helps us continue to work to improve to make sure we're doing all we can for our guests. Please feel free to reach out to your 24/7 Suiteness Concierge team anytime at concierge@suiteness.com or (415) 857-2359.
0
Paylaş
Güvenilir Müşteri
7 years ago
Great Website to book through
Very easy to book through this site. Everything was in order when I got to hotel.
0
Paylaş
Güvenilir Müşteri
7 years ago
Prompt, helpful service.
0
Paylaş
Güvenilir Müşteri
7 years ago
Excellent service
They keep checking on me by email and text and seeing if I need any help or recommendations. I appreciate that.
0
Paylaş
Güvenilir Müşteri
7 years ago
Suiteness Concierge! Customer Sevice is ‘Suite, here!
I have spoken with the same suiteness concierge, Moon and Jeanna. Each and every time, they have been prompt in their response and always patient. This reservation was special as I am celebrating my...
Devamını oku
0
Paylaş
TC
Trusted Customer
7 years ago
Trusted Customer, Suiteness hakkında ne dedi?:
Great service. Return customer!
Michelle was outstanding!
0
Paylaş
TC
Trusted Customer
Phoenix, AZ
7 years ago
Trusted Customer, Suiteness hakkında ne dedi?:
The concierge were friendly and fast to respond but I was disappointed in the way the issue I had with the hotel was handled by both the concierge and the hotel. I felt like it was just disregarded...
Devamını oku
Cherie
Suiteness
7 years ago
Hi Nicole -
I'm so sorry that the cable was out for your entire stay. :-( Unfortunately, it appeared it was a bottleneck that both the hotel and the Suiteness Concierge team was waiting on the technician to come visit and resolve this issue. Since this is a bit out of our control, we were unable to apply any extra pressure to resolve it sooner and if it came off as if it was no big issue, I am truly sorry. They were unable to resolve it fast enough during your stay and I know this is no excuse.
However, I do see that you were able to take advantage of our Suiteness credits which is our way of helping people take more vacations. Despite this hiccup, I hope you were still able to enjoy some time away and really appreciate you allowing us to be a part of that.
Thank you so much for your feedback as it helps us continue to work to improve to make sure we're doing all we can for our guests. Please feel free to reach out to your 24/7 Suiteness Concierge team anytime at concierge@suiteness.com or (415) 857-2359.
Cherie from Suiteness
0
Paylaş
TC
Trusted Customer
Woodbridge, NJ
7 years ago
Trusted Customer, Suiteness hakkında ne dedi?:
Simple vacation booking at its best!
I rated 4 stars because the ease of booking on the website it was really easy and simple. My suggestion and which kind of made me a little uneasy was the fact that my purchase is non refundable if I...
Devamını oku
Cherie
Suiteness
7 years ago
Hi Raijona -
We offer a variety of rate plans on our website so that for those who have definitive plans, they are able to enjoy an advance purchase rate discount in exchange for a non-cancelable rate. If your plans aren't completely set in stone - no worries, we offer a more flexible cancellation policy in exchange for a higher rate. It's actually the hotel that sets these plans, we just connect with them to make sure they're as low as possible to get you the best rate as possible.
I know that this trade off isn't less ideal, especially if you want to get the best price you can for the stay however this is great feedback to continue to bring back to the hotels to let the customers know what they want!
Otherwise, I'm really glad you enjoy the ease of booking of the website. I'm really looking forward to your upcoming trip and please feel free to reach out to your 24/7 Suiteness Concierge team for any assistance at concierge@suiteness.com or (415) 856-2359.
Cherie from Suiteness
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
