Suiteness Değerlendirmeler

Hi Thomas - That front desk interaction sounds terrible and I'm sorry we put you in the middle of it. We have a master account on file for all hotels to charge, however they're all created individually and special so that if any of them were compromised - all other guest reservations would not be compromised. However, in exchange for security, hotels are not used to having to charge a different card on file (although attached to the same account) for each reservation. Sometimes things don't go as we planned and there's an awkward interaction like the one you encountered. We hope that as we grow, hotels will be able to understand this extra level of security we've placed to make sure our reservations are as secure as can be. Ultimately, I'm glad you were quickly able to connect to a Suiteness Concierge to take care of everything for you - we're literally available 24/7 through text, (415) 857-2359, concierge@suiteness.com, or our online in-app whichever works best for you. I really appreciate you using Suiteness for the first time and giving us feedback to think hard on to continue to improve to be the best we can for all of our guests. Cherie from Suiteness

Hi there - I really can't believe that you were placed into a connecting option when you were suppose to be placed into a natural two bedroom. As someone with kids, I understand that this is completely unacceptable and potentially dangerous. We connected with our hotel data team and the hotel in question immediately to make sure that there is a definitive difference when adding to our inventory so that guests are never in the same situation again. There is nothing I can do to make this stay up to you however one of our 24/7 Concierges has reached out to see if there's anything we can do if you do decide to return. I really appreciate the feedback and if there's anything your Concierge team can do to for you - please reach out to us at (415) 857-2359 or concierge@suiteness.com Cherie from Suiteness

Hi there - we really appreciate the feedback, and always strive to be as transparent as possible! I wanted to be sure to help you with the issue here as well. I see you spoke to us about having an underage person being added to check-in, with the 21+ adult not being present during arrival. Due to Las Vegas law and hotel policy, guests must be over 21 years of age in order to book and check-in for a hotel stay in Las Vegas. I do see we were able to have the younger individual added so they can stay, however we must adhere to the laws and policies set in place as discussed previously with our Concierge and the 21+ adult must check-in. If there were any other issues you experienced, I would love to look into solving those for you and seeing what I can do to best help! We greatly appreciate your business and letting us help you to avoid any issues in the future. Getting you the best vacation possible is our goal! Thanks again, Jeanna from Suiteness

Hi Henry, I am so sorry to hear about your recent stay. We take our guest's feedback and inquiries very seriously and we have a 24/7 Concierge team who will always try and resolve hotel issues on your behalf if we know about them. When I saw your review, I looked back at our records and didn't see anything in our conversations regarding hotel recommendations or onsite issues. I also reached out to you via email so that I can help get to the bottom of things concerning the hotel. I hope you reconsider and give us a chance to assist you in the future. You can reach at concierge@suiteness.com, or by calling at +1 (415) 857-2359 Best, Nam from Suiteness

Hi there - I'm glad we were able to find a way for you to book your hard-to-find suite and hope the user experience continues to improve as we grow as a company. :-) Your 24/7 Suiteness Concierge team is so excited for your upcoming trip and ready to help from room requests to activity suggestions. Let us know how we can best help you on our live in-app chat on the website, (415) 857-2359, or concierge@suiteness.com Cherie from Suiteness