Cornelia-Madalina Boca, Sephora hakkında ne dedi?:
Dissapoonting experience
I had placed an order and received something different. This is not the first time happening....but this time i couldn't do anything to changr my item. Dissapointing experience!
Rebecca
Sephora
2 months ago
Hello,
Thank you for taking the time to leave a review, and we are truly sorry to hear about your recent experience. We sincerely apologize that you received an incorrect item with your order — we completely understand how disappointing this must have been, particularly as this is not the first time you have encountered this issue.
We want to reassure you that we take feedback like yours very seriously, as maintaining the highest standards of accuracy and customer satisfaction is extremely important to us.
We are pleased to confirm that a member of our team has since been in touch with you directly to assist in resolving this matter. We are committed to ensuring this is addressed promptly and to your satisfaction.
We truly value your loyalty as a customer and are sorry that your experience has fallen short of the standards you — and we — expect. We hope to have the opportunity to make this right and restore your confidence in us going forward.
Kind regards
Sephora UK Customer Care
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Products never arrived and Sephora never followed up
Products never arrived, chat function kept freezing every time i tried to report issue. Still trying to let Sephora know and get a refund.
Rebecca
Sephora
2 months ago
Hello,
Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you encountered.
We are pleased to confirm that a member of our team has since been in touch with you directly to address your concerns and work toward a resolution. Your satisfaction is our top priority, and we want to ensure that this matter has been handled to your complete satisfaction.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to us directly — we are always happy to help.
Once again, we apologize for the inconvenience caused and appreciate your patience throughout this process. We hope to have the opportunity to restore your confidence in us.
Kind regards
Sephora UK Customer Care
0
Paylaş
JT
JOANNE TOUT
Feefo Tarafından Doğrulanmış
2 months ago
0
Paylaş
IS
Irene Smith
Feefo Tarafından Doğrulanmış
2 months ago
Irene Smith, Sephora hakkında ne dedi?:
First class
Always first class service and stock of great products. Thank you!
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Fast delivery, speedy checkout, website is easy to navigate, lots of products that you would want
0
Paylaş
KL
Kate Lindley
Feefo Tarafından Doğrulanmış
2 months ago
Kate Lindley, Sephora hakkında ne dedi?:
Reasonable prices , great products, delivery could be quicker but 100% for choice
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Fabulous
Huge variety of products, reasonably priced and speedy delivery.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Great Products, and highly recommend
I like dis service because it's was sent quickly and I highly recommend Sephora
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Excelente customer service
Excellent, friendly, professional
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Can't review the product since I haven't yet used it
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.