Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

ROL Cruise İncelemeleri

25,695 /25,693 değerlendirme görüntüleniyor

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

9 months ago

Good admin

Always good and helpful.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

9 months ago

Norway 🇳🇴 cruise

The lady I spoke to was very polite, very helpful and knew the details of the holiday and explained them well.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that the agent was very polite and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

9 months ago

Excellent

Leona was friendly, helpful and very professional with the initial booking and when I emailed after with a query I received a very prompt and clear response.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are delighted to hear that you found Leona friendly, helpful and professional. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

9 months ago

Great service

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that the service was great. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

9 months ago

so easy and personal

Great. It was super to have everything very personal - phone call, questions answered by a real person etc. Booking was by phone so all queries came up and were clarified before paying. Then...

Devamını oku

Megan Hammond

ROL Cruise

9 months ago

Thank you for your amazing review, we are so pleased to hear that the service was great. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

9 months ago

Changes dealt with promptly

Terrific prompt all accounts were linked and transfer completed very timely.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that the agent was able to assist you with your booking. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

9 months ago

Northern lights cruise

Answered all questions pleasant knowledgeable staff

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that you find our agents pleasant and knowledgeable. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

9 months ago

Excellent

Pleasant, knowledgeable efficient and helpful. Says it all.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review, we are pleased to hear that you find our agents pleasant, knowledgeable, efficient and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

9 months ago

Inflated price

Firstly the price quoted was inflated. I was then told that the class of accomodation was not available and that I would have to upgrade. I had to check SAGA myself and there were a number of...

Devamını oku

Megan Hammond

ROL Cruise

9 months ago

Thank you for your review. A member of our Customer Services team has attempted to contact you to discuss these matters. Please contact Customer Services on 0808 239 4975 (option 2) at your earliest convenience. Kind regards, the ROL Cruise Team

Graeme Poston

Feefo Tarafından Doğrulanmış

GBR

9 months ago

Graeme Poston, ROL Cruise hakkında ne dedi?:

Booking Scenic Eclipse cruise Rhythms of South America in March 2028

The operative who dealt with my order was extremely well informed and cooperative.

Megan Hammond

ROL Cruise

9 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are so pleased to hear that your found the agent well informed and cooperative. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Değerlendirme daveti almadınız mı?

Feefo Trusted Service Awards

Bağımsız ödüllerimiz, müşteri hizmetleri alanında en iyi markaları ödüllendirmektedir. Kazananlar, müşterilerinden aldıkları puanlara göre belirlenir.

Trusted Service Awards nedir?

Feefo değerlendirmelerine neden güvenmelisiniz?

Feefo hakkında daha fazla bilgi alın

ROL Cruise Değerlendirmeler

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?