Certainly Wood Değerlendirmeler

Thank you for taking the time to share your feedback. I completely understand your concerns around the value of membership and the renewal process, and I appreciate the opportunity to clarify how it works and how it’s benefited you this year. You’ve been a loyal customer since 2012. Thank you sincerely for your continued support. Looking at your order history, you typically place around two orders a year, which actually puts you in the group that sees the most value from the Fire Club. However, taking your last order as an example, if you were to order the Large Ash Crate once a year, the standard retail price is £450. During Black Friday the price was reduced to £405, and as a member you paid £364.50. That’s a saving of £85.50 on just one order. Even outside of Black Friday, your member price would have been £405, giving you a saving of £45, which already covers the cost of the membership for the year. On top of those savings, your membership also includes: • Free KindleFlamers with signup or renewal • Free delivery over £25 which is ideal if you ever need a top-up • £15 birthday reward to use whenever you choose • Upgraded delivery services for member orders • Priority access to promotions and new product launches A lot of our long-term customers find that the combination of savings + added perks actually makes the membership far more valuable than it appears at first glance. In terms of control and renewal: • You can manage or cancel your membership at any time from your customer portal • Or, if easier, you can simply call the office and we can handle it for you • Even if you cancel the recurring renewal, you continue to keep all benefits for the remainder of the year • We also send multiple reminders leading up to renewal, so nothing ever renews without plenty of notice Of course, I completely understand that if you're only planning to order once a year going forward, the membership may feel less essential and that’s absolutely fine. You’ll always have access to our general promotions with or without a subscription. If you’d ever like help working out whether membership would continue to benefit you in future, or if you simply want support managing your renewal, I’m more than happy to assist. Kind regards, Charlotte

Thank you for taking the time to share your feedback. We’re glad to hear you’ve been happy with our kindling over the years, and we really appreciate you letting us know about your experience with the Mega Boxes. They are designed to be a more economical option, but we understand they can be heavier to handle, and we’re sorry to hear one of the boxes didn’t hold up as it should. Your comments are genuinely helpful, and we’ll pass this on to the team. If you ever need any advice on the best format for your needs, we’re always here to help. Kind regards, Charlotte