Certainly Wood Değerlendirmeler

Good afternoon, Thank you for taking the time to share your feedback. I’m sorry that your recent delivery did not meet expectations. In regards to not receiving the ETA that you had requested, we had received your form, but unfortunately, it was submitted with the wrong delivery date, so this was not automatically picked up by our system on the day of delivery. Ahead of dispatch, we discussed your driveway, including the gravel surface, incline and electric gates. For this reason, we explained that Palletline deliveries are kerbside only, and while you are welcome to ask drivers for additional assistance, this cannot be guaranteed due to access, safety and insurance limitations. Palletline have confirmed that a 12T lorry, classed as one of their smaller vehicles, was allocated to your area that day. We appreciate that kerbside delivery may not be suitable for all properties. If you choose to order again, we’d be happy to explore alternative solutions such as Luton vans (subject to availability and additional cost), although these may still be kerbside-only. Alternatively, our smaller bags and boxes delivered via courier may offer a more accessible option, as these can typically reach residential doorsteps directly. Kind regards Abbie Duce

Thank you for the 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Thank you for the 5 star review! We're delighted to hear you were happy with your purchase and that it arrived quickly. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you for the 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Thank you for taking the time to leave your feedback, and I’m really sorry for the confusion and inconvenience you’ve experienced. It seems there was a misunderstanding around the cancellation of your subscription, and I completely understand how frustrating it must have been. We’ve now fully cancelled the subscription on our system, so there won’t be any future charges. If there’s anything further you’d like us to review or assist with, please feel free to contact us directly - we’re always here to help and want to make things right wherever we can. We truly value our members, and it’s disappointing to hear that this experience didn’t reflect the smooth and supportive service we aim to provide. Our membership scheme is designed to offer genuine benefits, including exclusive offers, and ongoing savings across our kiln dried log and entire range. Thank you again for sharing your feedback. We hope we can restore your confidence in us moving forward. Kind regards Abbie Duce

Thanks so much for your wonderful feedback! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh