Certainly Wood Değerlendirmeler

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase of our Kiln dried logs. It's great to hear that you found the ordering process easy and that you were adequately kept up to date with your delivery. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you so much for your 5-star review, Kay! We're delighted to hear you have been a happy customer with us for so many years! We love hearing how pleased you are with our kiln dried logs, easy to use website and our "efficient and helpful" customer service! I will be sure to share this with the rest of the team to let them know to keep up the amazing work! Some of our customers enjoy becoming Fire Club members for added benefits like discounts on every order, priority delivery and special offers - it could be a great fit for you too! You can find more information about our Fire Club membership here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Hi Clint, We have tried reaching out to you via phone and via email so that we could discuss any potential issues with your most recent logs delivery. Heavier logs could just indicate a different species of hardwood, rather than a wet log, and different species do tend to burn differently. It would be great if you could give us a call so that we can discuss this further as we would love to address any of your concerns. Kind regards, Hayleigh

We are so grateful for your 5 star review on our Kiln dried kindling and KindleFlamers natural firelighters, Colin! Your wonderful feedback has made our day! I will share this with the team to let them know to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase of our Firekits and that it arrived quickly. I've passed your comments onto the team, and we look forward to assisting you again in future. Some of our customers enjoy becoming Fire Club members for added benefits like priority access and special offers—it could be a great fit for you too! You can find more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

We’re thrilled you had such a positive experience! Thank you for taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Thank you so much for the 5 star review, Lynn! Your review is a great way to let us know we’re on track for making our customers smile! We appreciate your comments about our "excellent" service, "fabulous logs" and great delivery. We look forward to assisting you again in the future. Best wishes, Hayleigh