Certainly Wood Değerlendirmeler

Thank you for your wonderful feedback, Colin! We are thrilled to hear that you are happy with your purchase of our KindleFlamers natural firelighters and our Fire Kits! In regards, to your delivery experience from DPD, I have passed your feedback on to the delivery company and asked that they investigate and make sure that deliveries go a lot more smoothly in future. Best wishes, Hayleigh

Thank you for your feedback. My colleague was conversing with you on the online chat and explained the process of our Plant a Tree. Although it is not something we have done before, she did offer to create a gift certificate for you but received no response from you. We appreciate you taking the time to leave your feedback and if you still wish for us to create a certificate for you then please get in touch. Best wishes, Hayleigh

Thank you for your wonderful review, Rosalyn! We're delighted to hear you were happy with your purchase of our kiln dried logs and that you found the ordering process on our website to be quick and easy to use. I've passed your comments onto the team, and we look forward to assisting you again in future. Some of our customers enjoy becoming Fire Club members for added benefits like a minimum of 10% off all orders, priority delivery and free product —it could be a great fit for you too! You can find more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Thank you so much for your 5-star review, David! We are thrilled to hear that you are happy with your kiln dried logs and the "excellent" service provided by our team. I will share this with the team to let them know to keep up the amazing work! For future orders, it may be worth you taking a look at our Fire Club membership. When signed up, you get at least 10% off your orders, plus other benefits like free AM/PM services and free products! You can find more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Thank you for your feedback, Colin! We're delighted to hear you were happy with your purchase of our kiln dried logs and that your delivery went smoothly. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

We are absolutely thrilled with your 5 star review, David! We’re delighted that our wood has made such a positive impact. Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too - especially ones who have been with us for so many years! Enjoy the warmth! Best wishes, Hayleigh