The Thinking Traveller คำวิจารณ์

I'm so please you enjoyed your fourth visit to La Fenice, and your fifth holiday with The Thinking Traveller. We very much look forward to seeing you again next year. Huw Beaugie Founding Director

Thank you so much. I'm pleased that you have enjoyed Baia dei Turchi, though I'm sorry to hear that you felt our follow up let us down. From your separate feedback I assume that refers to the breakfast on Easter Sunday, which I am pleased to see that we did managed to organise for you, though I'm sorry to see that there was a bit of confusion about it. We review our restaurant suggestions each year, and try to provide a good range to suit all tastes. We would very much like to hear your suggestions if you have a moment to write to your pre-departure manager. Max Lane Customer Services Manager

Thank you so much. I'm delighted that your first holiday with us lived up to expectations in terms of the service and the villa. We are very much looking forward to you booking another holiday with us! As you say, mattress preferences are very personal. We're going to have a good think about mattresses between now and next spring as it's clearly of fundamental importance to us that the maximum number of people possible are as comfortable as possible. Huw Beaugie Founding Director

I'm so pleased you loved Casa dell'Arco and appreciated our service. Thanks so much for taking the time to fill in this FeeFo survey and do come back to see us again soon! Huw Beaugie Founding Director

Thank you for these comments. This experience has taught us a huge amount about how to serve better our clients with disabilities. We now have a disabilities questionnaire to help clients tell us about their requirements in detail (including accurate wheelchair dimensions when relevant), and in the autumn of 2014 we will carry out a disabilities audit on a selection of villas. I welcome the opportunity to respond to the points raised here. The elevator was working properly. The problem was that its door was designed to be manually operated. As soon as we recognised that this caused you a problem, we called a technician to install an automated opening mechanism. The parts for this upgrade took some days to arrive and the issue was then resolved to your satisfaction. Although we did not receive accurate dimensions of your wheelchair before your arrival, we procured a narrower chair for you to move more easily around the house. In addition, within days of your arrival, we organised for a bathroom to be adapted to your requirements. The cook at Crossing has received continuously excellent reviews from the many clients who have used her services, and we were very sorry and surprised to hear that you did not enjoy her cooking. A few insects are to be expected in the Mediterranean and we reviewed the situation with you, concluding that there was not an unacceptable amount of insect life. No other client has complained of insects at Crossing the Rock before or since your stay. After three weeks of providing continuous support and assistance to you and your party we found your request for a very large refund to be unreasonable and after some discussion referred you to an excellent independent arbitration service, which you have decided not to make use of. We are very sorry that you would advise against using our services as we feel strongly that we have gone the extra mile to deliver excellent service at every stage of our relationship with you. I'm pleased to hear that you enjoyed the villa and appreciated the excellent service. However, I'm very sorry to hear that you did not like the location. Santa Maria la Scala is a charming and very typical Sicilian fishing village, and we and most clients who have stayed there feel that Crossing the Rock's location on the edge of the village is one of its unique selling points. Max Lane Customer Services Manager

June 2015: This winter we employed a specialist to audit a number of our villas for accessibility. We now have a small but growing collection of villas that have been audited and approved: http://www.thethinkingtraveller.com/thinksicily/villa-collections/accessible-villas-in-sicily.aspx In addition, to help our client managers better understand the needs of clients with limited mobility or other disabilities, we have devised a list of questions: http://www.thethinkingtraveller.com/thinksicily/villa-collections/accessible-villas-in-sicily/villa-accessibility-questions-check-list.aspx Huw Beaugie Founding Director

Huw Beaugie Founding Director

Thank you so much. According to my reckoning this was your 11th Think Sicily villa in 8 years, and your second stay at Casa Carcicera. We're sure we'll see you again very soon, and we're very much looking forward to that. Max Lane Customer Services Manager

Thank you. I'm so pleased you enjoyed Casa alla Scala and its fishing village location, which I love. We would certainly recommend hiring a car if you're staying in Santa Maria la Scala! Max Lane Customer Services Manager

Thank you so much. Oliva is a wonderful villa isn't it? It's certainly one of my favourites in the beautiful Menfi area. Huw Beaugie Founding Director

Thank you, I'm so pleased you enjoyed your holiday with us. Thanks also for the very useful comments in our separate feedback form about Trullo Terra Dolce, which we will act upon to make it even better for future guests, and for you should you return. Huw Beaugie Founding Director

I'm very pleased you enjoyed Villa San Tommaso and our service. We have noted the observations you made about the driving directions and signage at the villa. Did you try walking up the village of Belvedere from the villa? I've done it myself, and it's a rather nice walk up the road through the woods. I hope we'll have the opportunity to see you again soon. Huw Beaugie Founding Director