The Thinking Traveller คำวิจารณ์

Many thanks for your comments, which make all of us at The Thinking Traveller happy! With regards to the access, we do write on the "Think About" section of La Corte's page that "There are a lot of steps to get to the house so we do not recommend it for anyone with mobility problems." We hope we can welcome you back to Sicily, Puglia or the Ionian Islands soon. Max Lane Customer Services Manager The Thinking Traveller

Thank you. I'm so pleased that you enjoyed your stay and appreciated our service. We've been working hard on Cala Bianca this year, and have been addressing the points you raised one by one with the owner. Despite the little concerns our local manager Barbara attended to with you, I was pleased to hear that your family considered this to be one of your best vacations ever! I very much hope we'll see you again soon. Max Lane Customer Services Manager

Thank you. I'm pleased you enjoyed Bosco degli Ulivi and Villa Mirabella. I hope we'll be able to help you with another villa holiday soon. Huw Beaugie Founding Director

Thank you for your comments. Please accept our apologies for the teething problems you encountered at Azzurra. I have just checked our contacts with you and see that Eve replied to you on 8th May after receiving your feedback on the 7th. I am sorry if this did not get through to you. Please rest assured that we take all feedback most seriously and use it to ensure that improvements are made wherever possible.

Thank you. We will think about how to make it clearer that our villas come supplied with all the items you mention. We prefer to allow our clients to enjoy their holidays than to worry about how many dishwasher tablets they need. I very much hope we'll see you again soon. Huw Beaugie Founding Director

Thank you for choosing to travel with us for your fourth consecutive year. We look forward to organising your fifth holiday with The Thinking Traveller. Huw Beaugie Founding Director

Thank you. I absolutely agree that Azzurra is outstanding. A true seafront paradise! Huw Beaugie Founding Director

Thank you. We'd love to show you any of our current destinations, and you'll be among the first to know should we choose another area to specialise in alongside them! Huw Beaugie Founding Director

Thank you for this. I am so pleased that you enjoyed Brezza di Mare, although your experience was marred by a temporary fault in one of the air conditioning units. In addition to our correspondence since you returned home we would like to reiterate our apology that we were unable to resolve the issue with the air conditioning on this occasion, and I know you have been recompensed for this. With regards to the availability of our London team whilst you were away I'd like to clarify how our local service works. Any issues you experience whilst on holiday are dealt with by our award winning local teams (twice voted "best on the ground service" at the Conde Nast Traveller Readers' Travel Awards). They are in a much better position to resolve any issue than are our staff in London, and their experience, expertise and empathy are one of the main differences our clients notice between The Thinking Traveller and other villa operators. On this occasion you were in daily contact with our local staff in Sicily, and it was regrettable that the air conditioning unit required an electronic part that the owner was unable to source until after your departure. I do hope we'll see you again at another of our villas. Max Lane Customer Services Manager

Thank You. I'm so pleased to hear that Aphrodite and Panarea worked so well for you. Huw Beaugie Founding Director