ProDog Raw คำวิจารณ์

Hello Gail, Thank you so much for your five star rating on our customer services. Your in put is so very much appreciated by the whole team. best wishes Team ProDog

Hi Tanya, Thank you for your feedback — I’m glad the delivery arrived safely, but I’m really sorry to hear it wasn’t handled as requested. We understand how important it is for your order to be stored safely, especially with frozen goods, and we completely appreciate your preference for DPD. While our switch to Yodel has allowed us to offer broader delivery coverage and reduce missed deliveries, we know this has come with some growing pains for certain customers. We've raised your experience with Yodel directly, and we'll continue to work with them to ensure driver instructions are followed more consistently. In the meantime, if you ever need help setting specific delivery instructions or want to discuss alternative options, our team is here to help. Thank you again for your honest review — your input really helps us improve. Kind regards, Team ProDog

Hello Tanya, We’ve Listened – and We’ve Acted regarding your feedback on delivery service. Your feedback means everything to us, and we want to thank everyone who shared their thoughts around recent delivery experiences. We understand how important it is for your dog's food to arrive safely and on time, every single time. That’s why we’ve now made the switch to DHL as our courier, ensuring a more reliable and secure delivery service you can trust. If you’ve experienced issues in the past or decided to step away because of courier problems, we’d love the chance to welcome you back. And if you have any questions or concerns, please don’t hesitate to contact us, we’re always here to help. Thank you for being part of the ProDog in the present, past and hopefully the future. Kind regards ProDog Team

Thank you so much for your five star rating on our customer services. We really appreciate your support. Warm regards Team ProDog

Hi Sue, Thank you for the great feedback. We're so glad to hear you're enjoying the subscription service and finding it flexible and convenient. It's great to know it's working well for your schedule. We really appreciate your support and are happy to have you as part of our community. If you ever need to make changes or have any questions, we’re always here to help. Best wishes, Team ProDog

Hi Pixie, Thank you so much for you super review and five star rating on our customer services. Great to read you rate the food and service first class. We are very grateful for your support. Best wishes Team proDog

Thank you so much for your five star rating on our customer services. We very much appreciate your support. Best wishes Team proDog

Hello Lynne, Thank you for the great review. We're so pleased to hear your subscription always arrives on time and well-packaged, keeping everything frozen solid just as it should be.🐾 Thanks for being a valued customer of ProDog. Warm Regards Team ProDog

Thank you so much for the five-star rating on our customer service. 🌟 We truly appreciate your support and are always here to help whenever you need us. 🐾 Warm regards Team ProDog

Hi Sara, Thank you for your kind words. We're so glad we could help sort things out with the damaged tubs — and even happier to hear your dogs never say no to a ProDog meal! 🐶 Thanks for sharing your experience, we really appreciate your support. Warm Regards Team ProDog

Hello Shirley, Thank you for your feedback and review — we really value your input. We understand that you spoke with a customer service advisor around the time of your delivery, and were asked to let us know if there were any issues with the food, particularly regarding defrosting. You mentioned that the top boxes had defrosted slightly but were still cold to the touch, and confirmed you were happy to use them. From our side, it appeared the issue had been resolved and that you were satisfied with both the outcome and the support provided. However, if you need any further assistance or have ongoing concerns, please don’t hesitate to get in touch — we’re always here to help. Best wishes Team ProDog Raw