ProDog Raw คำวิจารณ์

Thank you so much for sending your five-star rating to us. We really appreciate your support. So glad to read we are hitting our high standards and service has been "excellent" for you. Do get in touch if you've any questions, we're always happy to help. Best wishes Team ProDog

Thank you so much for your 5-star rating. We’re thrilled you’re happy with our service and truly appreciate your support. Best wishes Team ProDog

Thank you for such a wonderful review. We’re so pleased to hear how convenient and reliable you find our subscription service. Knowing that you never have to worry about running out of food and that delivery is smooth and stress-free means a lot to us. We truly appreciate your trust in ProDog and look forward to continuing to take care of everything for you and your dog. Best wishes Team ProDog

Hi Debbie, Thank you so much for your super review on our service and thrilled Milo loves his puppy food. We're here for you if you have any questions or need support and we thank you so much for yours. Best wishes Team ProDog

Thank you so much for your kind words. We’re thrilled to hear you’re happy with both our products and service. Our team is always here to help whenever you need us, and it’s wonderful to know our efforts are appreciated. We look forward to serving you again soon Best wishes Team ProDog

Thank you for your five star rating and kind words on our service. We are thrilled to read you dogs love their chicken melas too. If you have any questions please do contact us. We are always happy to help. Best wishes Team ProDog

Thank you for sharing your feedback. I’m genuinely sorry to hear that your first experience with us left you feeling so disappointed. We take all concerns seriously, especially when it involves the wellbeing of your dog. I do want to take a moment to clarify a few points regarding our processes and intentions. Due to the nature of our product, raw, perishable meat our Terms and Conditions are designed to help us investigate and resolve any delivery issues fairly and consistently. These policies are in place not to shift accountability but to ensure that we can assess the condition of any product in question and uphold our high standards. We ask customers to provide photos or a short video of the tubs in question as part of our standard claims process, which is clearly outlined on our website. We understand that this may not feel intuitive during an already frustrating experience, especially over a bank holiday. However, as a business dealing with perishable items, the requirement for evidence is essential. Without it, we are unable to carry out the investigation required to process replacements or refunds. I can assure you that our priority has always been the health and safety of dogs and the satisfaction of their owners. While this situation hasn’t gone as either of us would have hoped, we absolutely do not take your experience lightly and I regret that this has been your perception of us. Should you ever wish to reopen the conversation or give us the opportunity to change your view, we’d be more than willing to speak with you directly. Wishing you and your dog all the very best. Team ProDog

Thank you for your kind review. We’re so glad you’ve found ordering easy, our team helpful, and the website information useful. It’s wonderful to know our service is working well for you, we really appreciate your feedback. Best wishes Team ProDog

Thank you for taking the time to share your feedback. We’re delighted you rate the food so highly and that you’re happy with the service when deliveries are handled by DPD. We’re very sorry to hear about the issues you’ve experienced with other couriers,your concerns are completely valid, and we’ll continue working closely with our partners to make sure packaging arrives safely and intact every time. Your comments are really helpful and much appreciated. If you have any questions or need support, please do contact us as we would be most happy to help. Best wishes Team ProDog

Hi Gavin, Thank you so much for your five-star rating on our service. Your support means so much. Any questions, please do get in touch. We're here to help. Best wishes Team ProDog