ProDog Raw คำวิจารณ์

Hello Kelly, Thank you for taking the time to share such lovely feedback. We’re so pleased to hear that our customer service team has been friendly and efficient in supporting you. We’re always happy to help with orders or offer advice whenever you need it. Your kind words mean a lot to us. Best wishes Team ProDog

Hi Chris, Thank you so much for your kind words! We’re delighted to hear you’re happy with the service, prices, and support from our team. It’s also great to know your deliveries are running smoothly with the new courier, that's so good to hear. Best wishes Team ProDog

Thank you for your feedback. We’re glad to hear you’re happy with the quality of the food and our service. We appreciate your understanding about the delivery timing and are pleased it arrived safely on the day. Your support means a lot to us. Best wishes Team ProDog

Hello Ruth, Thank you for your feedback. We’re glad to hear you were able to manage your subscription and that you found the quality and price to your liking. It’s also great to know you feel confident our customer service team is ready to help whenever needed. Best wishes Team ProDog

Hello Moira, Thank you so much for your five-star rating on our service and Turkey complete meal for your dog. Your support is very much appreciated. Best wishes Team ProDog

Hi Wendy, Thank you so much for your wonderful review. We’re delighted to hear that your subscription is working smoothly and that everything arrives on time and ready for the freezer. It’s great to know you find the website easy to use and flexible for any changes. We really appreciate your support and look forward to keeping your freezer stocked. Best wishes Team ProDog

Hello Naomi, Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience and understand how frustrating this must have been, especially during an already difficult time. To clarify, because our products are frozen raw food, once dispatched, they need to be delivered within 48 hours. This is why any changes to delivery dates must be made directly with us, as written in our T's and C's, so we can arrange the appropriate shipping. Unfortunately, couriers like DHL do not have the facilities to store frozen goods, which is why delays can result in spoilage, and the courier is instructed to destroy the food after this period due to it then being in a perished condition. We do include this information in our Terms and Conditions, but we take your comments on board that this could be made clearer at checkout to help prevent confusion in the future. We’re actively reviewing how we communicate this so our customers are fully informed before placing an order. We truly regret that this has been your experience and that you feel let down. We’ll continue working to improve both our service and communication, and we hope you might reconsider us in the future. Best wishes Team ProDog

Thank you for sending your five star rating for our service, raw food, treats, and supplements. The whole team appreciates your support. Please do get in contact if you have any questions. Best wishes Team ProDog

Thank you so much for your kind words. We’re delighted to hear you’re happy with the quality, packaging, and service. We do understand your concerns about cost. We’re always working hard to keep our products as affordable as possible while maintaining the high standards your pets deserve. Your support means a lot to us. Best wishes Team ProDog

Thank you for your five-star rating and kind words. We’re thrilled to know you’re happy with us and really appreciate your support. Best wishes Team ProDog