ProDog Raw คำวิจารณ์

Hello Andy, Thank you so much for your kind words. Thrilled your new arrivals are thriving on our raw meals and Alison our nutritionist will be delighted to hear she was such a huge help with your last dog. Thank you so much for your high recommendation for our customer services and our food. Very much appreciated. Best wishes Team ProDog Raw

Hello Jamie, Thank you for your patience while we looked into this for you. We emailed you having spoken to the courier company who have advised that although a safe place was selected there was no specification as to where to leave the parcel exactly and as a result, the courier defaulted to leaving it at your front door. Unfortunately, because of this we would not be able to offer a refund or replacement in this instance as the order was delivered. While we make every effort to ensure successful and secure deliveries, we rely on accurate and achievable safe place instructions to minimise risks. Unfortunately, as the safe place was not specified exactly this then left it to the driver to decide and this increased the risk of the parcel being misplaced or taken. To help avoid similar issues in the future, we recommend ensuring safe place instructions provide clear and feasible alternatives, such as delivering to a trusted neighbour or a designated collection point. Please let us know if we can help with any future orders to ensure that the courier information is updated, We would be more than happy to call them for you and get the safe place information sorted. Do let us know if you have any questions. With Kind Regards Team ProDog Raw

Hello, I’m really sorry to hear about your experience – that’s not the level of support we want to provide, especially for a loyal customer like yourself. We completely understand how frustrating this must be. We want to find a way to make this right for you. While we aren’t able to retrieve the parcel once it has been delivered, I’d love to see what we can do to help. Could you drop us a DM or email us at customer-services@prodograw.com with your details? We’ll do our best to work towards a solution that leaves you feeling valued and supported. Again, we’re really sorry for the frustration caused, and we truly appreciate your continued loyalty. We’d love the opportunity to turn this around for you. Best wishes Team ProDog Raw

Hello Charlie, Thank you for taking the time to share your feedback.We are sorry to read about your disappointment in that you did not receive your complete order and that the Scottish Beef Bone Broth was missing. This is not the service we aim for and sincerely apologies. Please do contact customer-services@prodograw.com so they may investigate and rectify this for you. Many best wishes Team ProDog Raw

Thank you for writing in and sending your fabulous feedback regarding our food, packaging and delivery. A gorgeous picture of your dog on the beach looking super healthy and happy. Many best wishes Team ProDog Raw

Thank you for letting us know your dog is always eager for her food and the subscription service is so convenient for you, ensuring there is always food for your dog. Many best wishes Team ProDog Raw

Hi Philip, We are sorry to read your have had this experience with raw feeding. for some dogs dependent on age and health a straight swap can have some negative effects so we recommend a gradual transition from processed foods. If you would like to discuss further we have a canine nutritionist at ProDog Raw who would be happy to advise further. Best wishes Team ProDog Raw