Perhaps I missed it, but a means of going back to edit information without having to enter it all again. When I used the back arrow, it took me to empty boxes to fill in again when all I wanted to...
อ่านเพิ่มเติม
Matt
Leisure Guard Travel
3 years ago
Thank you for your feedback.
I apologise for any inconvenience caused. Your comments have been taken on board and will be fed back internally. We are always looking to identify ways to improve efficiencies and your comments are welcome and helpful.
Regards
Leisure Guard team
Fantastic service even with pre medical history they understood how easy it is for people to get ripped off and were so good and understanding by keeping the insurance premium sensible. Highly...
อ่านเพิ่มเติม
วันที่ซื้อ: 20/06/2023
0
แบ่งปัน
MD
Mr James Doyle
Stalybridge
3 years ago
Mr James Doyle พูดเกี่ยวกับ Leisure Guard Travel ว่าอย่างไร:
Documents could not sent emails
Kate.Saunders
Leisure Guard Travel
3 years ago
Good morning,
Thank you for your review.
Please accept my apologies for your documents failing to send immediately following the purchase of your policy.
We are able to see that you confirmed the receipt of your documents and hope this has resolved your issue.
Kind regards,
The Leisure Guard Team
Confirmation email, better website so you can find your documents and by the looks of it there customer service is poor and very difficult to make a claim.
Nicola.J
Leisure Guard Travel
3 years ago
Good Morning
Thank you for taking the time to leave a review.
We welcome your feedback and have passed your points on about the website to the relevant department.
In the event that you would need to make a claim, you would need to contact the claims handlers that are named on your policy, they would be able to assist in making your claim as smooth as possible for you.
If you require any further assistance, please do not hesitate to contact us.
Kind Regards
The leisure Guard team.
Leisure guard took payment but haven't provided any documents and haven't replied to my emails.
I've had to purchase another insurance (who sent documents immediately) which means I've paid out...
อ่านเพิ่มเติม
Kate.Saunders
Leisure Guard Travel
3 years ago
Good morning,
Thank you for your feedback.
There was a known issue with the automatic document transmission around the time our records show you purchased the policy and I apologise for any inconvenience caused.
I will arrange a call back to resolve the query.
Kind regards,
The Leisure Guard Team
Good afternoon,
Thank you for your review.
Unfortunately, there was an error with our automatic document transmission. I can confirm this issue has been resolved.
I would like to inform you that your policy documents have been printed and will be posted as soon as possible.
I apologise for any inconvenience caused.
Kind regards,
The Leisure Guard Team