isango! คำวิจารณ์

I trust this message finds you well. We have investigated the issue raised by you and as advised to you by email we work under contracts and policies of these attractions and thus the cancellation of any of our tours depend upon our local partner. As mentioned on our website we have flexible cancellation and amendment policies but these are specific for each tour and thus under the cancellation of the tours booked by you we were unable to waive off the charges as governed by our local partner. As mentioned by you on your email to us you were going to speak to our local partner for the cancellation of your tours and have not heard back from you since. May we request you to please advise us regarding this communication so that we may check the same and try and arrange this refund. We look forward to your reply. Regards Isango! Customer Support

I trust this message finds you well. We thank you for your feedback which helps us improve our services. As stated on our website during peak periods, for example, UK School Holidays, there may be a queue. However, Fast Track Tickets give you priority entry over the Non Fast Track queue. We hope this information is of help and we will be happy to address or discuss for any further clarifications. Regards Isango! Customer Support

I trust this message finds you well. We regret for any inconvenience caused to your customers. We have investigated this issue and have seen that an email was sent to you with the updated voucher which had the correct meeting point mentioned on it, we are not sure if you missed that part or if the email went to your junk or spam but may we request you to kindly re- check the information that was sent to you. We would like to assure you that we are a customer focused company and would not leave any of our customers without the correct information. We would like to assure you that we are a customer focused company and would not hesitate to step back on doing what is fair and we really value you as a customer. We look forward to hear from you on the above which would help us get a swift and mutual resolution to any misunderstanding which might have been caused. Regards Isango! Customer Support

Greetings of the day! I trust this message finds you well. We apologize for the delay and would like to assure you that we are still in contact with the concerned teams in Spain to resolve this matter. Kindly do not think we are ignoring your complaint and are still working on it. But at times there are cases which go beyond our control and do end up taking a little too long in being resolved as it involves a chain of people and in case of a complaint we cannot neglect any aspect and thus need to check every facet of the complaint which at times can take longer than the stipulated time. I would like to assure you that we would not hesitate in refunding the amount if it is a fault at our end but are still awaiting our local partner to complete their investigation into the matter. We will contact them again in order to try and speed up the process and get a faster resolution on this matter. Your patience is much appreciated and thank you for your continued cooperation. Regards Isango! Customer Support

I trust this message finds you well. We understand the inconvenience this has caused and would like to assure you this is not the standards which we operate on and greatly pride ourselves on the service we provide to our customers. We would like to advise you that we have forwarded your refund request to the concerned department and it should reflect in your account within 3-4 working days. We once again would like to apologise for the inconvenience caused and trust you would provide us with an opportunity to be of service to you in future. Regards Isango! Customer Support