First class communications, the packaging was gorgeous and I was blown away by the product which exceeded my expectations and was absolutely beautiful.. Would be thrilled to use them again as they...
There was far too much packaging that I now have to recycle and yet the necklace arrived tangled up in a tiny plastic bag within it all. It took ages to painstakingly unravel. The chain is so fine...
อ่านเพิ่มเติม
Kirsty
Hot Diamonds
3 years ago
Good Morning,
Many thanks for your feedback. My sincere apologies your chain arrived tangled in the bag, we would of been happy to send out a replacement, we don't expect our customers to untangle chains! I can assure you the train chain is very strong but of course you are more than welcome to return the pendant for free for a full refund. A member of customer services will be in touch to follow up. Kind Regards, Kirsty
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3 years ago
I have upgraded my rating of Hot Diamond's service as I'm really impressed with their response. Thank you very much Kirsty!
วันที่ซื้อ: 16/11/2022
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ตรวจสอบ#โดย #Feefo #แล้ว
3 years ago
Order arrived quickly. Product good. Very satisfied.
Good Morning,
Thank you for your feedback. I am so sorry your are experiencing a delay with your delivery and for any inconvenience caused. A member of customer services will be in touch to rectify this for you. Kind Regards, Kirsty