Good afternoon,
Thank you for taking the time to leave your review. I am truly sorry the parcel arrived damaged and the disappointment this has caused. I understand this must have been very frustrating. Unfortunately, it looks like we have not received any communication from you advising of the damage. We will investigate this but in the meantime we will send another pair to you as soon as possible making sure the earrings are packed securely. A member of our customer service team will be in touch with you to organise this.
Please accept our apologies for the disappointment and inconvenience caused.
With kind regards
Agnes
Delivery was punctual and communication from order to receiving the necklace was amazing. The packaging is first class, so if you’re buying a gift do t need to wrap.
Ordering online was quick and straightforward. The website was easy to use, my order arrived promptly, and the earrings were exactly as described. Although I didn't need to contact customer service,...