When my bird needed treatment from the vets Exotic Direct were quick to pay plus as I had not been with them very long they reassured me i was covered.
Hayley
ExoticDirect
8 years ago
Thank you so much for taking the time to send your review.
We are happy to hear that you received fast payment when your bird needed treatment and we hope that your bird has now made a full recovery.
I obviously renewed my plan directly but did not receive anything to tell me it was due for renewal so it was a bit of a surprise.
Sarah
ExoticDirect
8 years ago
Dear Emma,
Thank you for your feedback.
We are sorry that you did not receive your documents we issued to you in December, and we will message you directly to confirm how you would like to receive them.
Absolutely no hassle process from start to finish. Our vets sent through the claim form and a couple of weeks later I received the cheque in the post
Hayley
ExoticDirect
8 years ago
Hi Joanne,
Thank you so much for taking the time to send your review. We are glad to hear the claims process was hassle free and that you received swift settlement.
I have been a loyal customer for 3 years and renewed each year and have another policy with you yet the price never goes down. I only renewed with you because you’re the only ones i could find who...
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Alison
ExoticDirect
8 years ago
Dear Zoe,
Thank you for your feedback.
We do incentivise clients with your policy type and I will email you directly.
Such an easy experience. Correspondence to tell me when it will renew and how much and that's it. All done.
Couldn't be more straight forward. Thank you
Alison
ExoticDirect
8 years ago
Hi Rachel,
Thank you for your review, so pleased you found the experience easy and straight forward, it's very nice to hear!
Excellent easy claims procedure, full payout for my little ferret after her operation. It's great to have a company who insure exotic pets. I'm so glad I got my ferret insured. Thank you Exotic...
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Hayley
ExoticDirect
8 years ago
Hi Deborah, Thank you so much for taking the time to send your review. Your comments are really important to us and we are glad we could help you following your ferret's operation. We hope recovery is swift.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
