1 - Using the helpline is straightforward, no endless annoying menus and calls are answered quickly.
2 - The lady I spoke to was really helpful, very friendly and took the time to explain how my...
อ่านเพิ่มเติม
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
Painful
It took 3 days, 6 calls and a lot of time of hold until I could make my booking.
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thanks for your feedback! We value the time our customers have taken to comment on their experience.
I am sorry to hear you did not have a very easy booking process. This is definitely not the experience we would want our customers to have during the booking process.
However I can see you have got something booked in, so I hope you have a great time when you go in the Summer.
I would definitely recommend Alton Towers . Booking service was easy to follow and when I needed help from customer service on the phone girl on the phone was so nice and helpful it really made it so...
อ่านเพิ่มเติม
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
I need my money back it was a waste of time and money. I'm so DISAPPOINTED!! worst experience ever
I asked the lady who booked the hotel is this Alton Towers Resort ideal for me and my fiancé who was celebration his birthday. She told me yes I told her we wanted something to do during our stay. I...
อ่านเพิ่มเติม
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thanks for getting in touch with us and letting us know about your experience with Alton Towers Holidays.
I am very sorry to read that you where disappointed with your short break it certainly was not our intention. Although the Alton Towers Resort is advertised as a family resort and theme park. With the spa available and other leisure facilities, many couples have enjoyed their time at the resort.
With regards to the smell I myself had not noticed this during my most recent visit last month. However, I will of course pass on your concerns about this along with your other points regarding the breakfast and the cleanliness of the hotel.
Once again we are truley sorry that on this occasion the Alton Towers Resort fell below your expectations and we would love to welcome you back again in the near future.
The lady I spoke to was very friendly and very helpful made booking our break a pleasure
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
Quick and efficient
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
11p a minute is expensive to ask questions
I would have liked to have seen more information about entertainment at the hotels if there is anything for young teens Plus the size of bunk beds would they be suitable for teens? Booking went...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
