Good morning,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
We can confirm that any items can be returned to any one of our stores, alternatively
Please click on the link below to arrange a collection from our Courier Evri.
https://www.hermesparcelreturn.co.uk/directReturns/return?clientId=235&childId=000
1. You may choose to have the parcel collected or to go to a parcel shop.
2. Access the system through the link and complete the form giving your address, collection date, order number etc.
3. Once this is completed you will be given a barcodeto attach to the parcel, please make a note of the collection reference for tracking purposes.
4. The courier will scan the barcode on collection.
5. If this is a large item, you need to contact our Customer Service for assistance.
Please note returns can take up to 2 weeks to be refunded.
We sincerely apologise for any inconvenience caused.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
