It was a very pleasant experience, my first time using sweetness.com... I had a issue in the beginning but they were very quick to fix it, my check in at the hotel was quick and smooth, and I will...
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1
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
It is very good for big family. we like suiteness.
0
Dela
TC
Trusted Customer
York Pennsylvania
7 years ago
Vad Trusted Customer sa om Suiteness:
Pleasant experience
My representative was not only helpful but thoughtful, my son and daughter-in-law are expecting in February, I wanted them to have a night away from the world, she guided me through the process....
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0
Dela
Betrodd kund
7 years ago
Excellent customer service and attention to the customer
I definitely recommend this site for your travels
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
The ease of booking was great, as well as the price. The Concierve was very prompt with answering questions.
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Great experience
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Waste of Time
Wasted my time. I didn't even get to stay at the hotel, so my credits were wasted and they won't refund me.
Cherie
Suiteness
7 years ago
Hi Melody -
A photo ID and credit card for incidentals is standard across all hotel properties in order to check-in to protect the hotel however the hold is released at check-out as long as the room is in good condition. I know a hold is not ideal however given not all guests can be as great as you, the hotel does require a temporary hold just in case.
Thankfully, I'm glad our Concierge team was able to connect back with the hotel and advocate on your behalf to get you a partial refund of Suiteness credits towards your next booking with us. :-)
Please reach out to us anytime you decide to use those credits as we'd love to see if there was anything additional we could do to help.
Cherie from Suiteness
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
dirty sink
The hotel is beautiful but when we got to our room the sink was filthy and the staff is not very talkative would be nice of they were more cheery. Not to a terrible experience but think I would book...
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Cherie
Suiteness
7 years ago
Hi Angel -
Yikes! I'm sorry the room was not in good condition and the staff was less than helpful. We'd never want any of our guests to receive a room anything less than what is expected.
It sounds like our Concierge Geoffrey notified the managers on-site and they were unable to come to your room when you were located inside. :-( For any on-site issues, the front desk is going to be your best and quickest option and we can definitely assist if you aren't able to get get in contact with anyone.
Please reach out to concierge@suiteness.com for your next Suiteness booking and we'd love to see if there was anything we could do to make it up to you with a new experience!
Cherie from Suiteness
0
Dela
TC
Trusted Customer
Las vegas
7 years ago
Vad Trusted Customer sa om Suiteness:
They made sure everything was together .I didn’t have to worried bout nothing Period going on plus they customer service is plus A💯
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Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
