Suiteness Omdömen

Hi there - Yikes, this sounds terrible. We are definitely going to take this feedback into this property and only wish we were notified earlier to see what might've happened. The front desk teams at each property are focused on ensuring great experiences and any mishaps that might've occurred. If there is any additional detail or digging around you'd like for us to do, you can reach your personal Concierge team at (415) 857-2359 or concierge@suiteness.com Cherie from Suiteness

When the hotel reached out to us about the credit card error, we had the issue fixed within 7 minutes and I called you immediately to let you know the issue was resolved. The reason you were unable to reach anyone here at Suiteness was because I was actually on the line with the hotel returning their call immediately. We send over a virtual credit card with every reservation and for some reason this one was hitting an error - I'm really sorry about this. I want to make sure every one of our guests to have a great experience while traveling and that’s why I connected with the hotel immediately after seeing their missed call. I’m glad that once the hotel reached out, you were able to be checked into your room shortly after. I’ve emailed you directly to ensure that there's nothing else I missed — I’m happy to answer any questions that you might have. You can always reach me at 415-857-2359 or concierge@suiteness.com

I’d love to clarify! Refunds are triggered automatically, however they can take 7-10 business days to appear back in your account, just depending on your bank’s processing time! I’ve double-checked, and your refund has been issued and is on its way back to you. I’ve sent an email to you directly to confirm this as well. Thank you for your feedback — we really appreciate each guest’s comments as we want all of our guests to have the best experience possible when booking through Suiteness. You can reach me anytime at 415-857-2359 or at concierge@suiteness.com if you have any other questions!