I love that the rooms are quiet the front desk clerk was very nice and helpful and explanatory love the location I I highly recommend
0
Dela
CB
Christine Boll
Feefo-verifierat
7 years ago
Vad Christine Boll sa om Suiteness:
All is well, and the women I spoke with was really really nice!
It was very easy to book. Then the next day I realized I had booked the wrong night. Totally my fault. As I was hoping to book 2 nights at first, the saw that was took much $$$. So must had deleted...
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0
Dela
KR
Keri Richards
Feefo-verifierat
Hebron
7 years ago
Vad Keri Richards sa om Suiteness:
Home away from home
Easy check in, front desk were very polite and knowledgeable, happy hour and breakfast were excellent, pool however was very small and packed but overall our stay was amazing, definitely will be back
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
Received a call back immediately. They were very professional & helpful!
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
Easy to use and quick! I wish there were more pictures of the hotel rooms. That’s the only change I would make. The website was easy to navigate.
0
Dela
JH
James Hudson
Feefo-verifierat
7 years ago
Vad James Hudson sa om Suiteness:
Weekend almost destroyed
I was having some technical issues reserving my room so I decided to chat with Kate. She was able to help me out.
1
Dela
TS
Tanya Sweet
Feefo-verifierat
7 years ago
Vad Tanya Sweet sa om Suiteness:
Great experience
I always have an exceptional experience with Suiteness!!!! The Concierge is always professional and they always respond fast!!!
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
Epic fail
Accurate description of the hotels! Improve customer service skills of phone representatives.
Alexandria Fields
Suiteness
7 years ago
I wanted to thank you so much for taking the time to provide us valuable feedback, we take it to heart and use it to continue to improve our product and customer service.
I have reached out to you personally to understand how we can improve our phone skills and address your concerns firsthand. Additionally, the moment you reached out to us about the confusing suite description we addressed and changed it on our site to ensure that future guests would not run into the same issue.
We strive to provide the best service to our customers and while we're not able to change your past stay, we hope that you'll give us a chance to make it up to you on a future trip. If you ever need anything before, during or after your trip you can always reach a Concierge via email, phone, text or chat.
Alexandria
concierge@suiteness.com
415-857-2359
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
Ended up ok but room for improvement
I wanted to love you guys as an early investor (through Funders Club) and frequent group traveler but my first experience was mixed.
I booked and paid for a 3 bedroom penthouse suite at the beach....
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Cherie
Suiteness
7 years ago
My name is Cherie and I'm part of the Concierge team here at Suiteness. I am truly very sorry about your reservation and take your feedback to heart. We went back and looked at every single reservation that was related to what led to this issue and also have added another layer to our booking confirmation process in which each of our Concierges call on every single booking to make sure that nothing like this happens again. Jeanna is an amazing part of our team and we would not be this great without her - I will be sure to pass along the feedback. Thank you for leaving us a review and we hope your next trip with us will be a better review as well!
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
Highly recommend Suiteness!!
Jeanna was very helpful with everything, she took care of it, and handled very well. I recommend Suiteness, well done!! The suite was very spacey and very comfortable we loved it!!!. Will book with...
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
