We stayed on 10-6 . Well the next afternoon when we made it back to Ohio I realized I left my wallet on the night stand closest to the wall. So I call & was told the maids were gone for the day &...
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Cherie
Suiteness
7 years ago
Hi Michael -
What an awful experience and I am deeply sorry about the behavior of the hotel staff - this is not the type of trip we want our guests to be having and we will be reconsidering this hotel in our inventory. There is nothing I can do to improve this trip that has already passed and hope that the local police department can assist with locating your possessions.
On behalf of Suiteness, I would like to help you with your next trip no matter how far from now it ends up being to see if there's anything we can do from offering you Suiteness credits to any extra touches we can do to create better memories and continue helping you and our guests to take more vacations.
I appreciate you letting us know your feedback and look forward to your next trip with Suiteness,
Cherie from Suiteness
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Dela
DJ
Debbie Jensen
Feefo-verifierat
7 years ago
Vad Debbie Jensen sa om Suiteness:
Easy to book and loved the suite!
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Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
I hope next time is better
Location 6155 Trust Drive Holland, MI
Firstly, I still recommend even though my reservations had a lot of snags at check-in, but the desk worked so hard to fix issues and were so nice. We booked 3...
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Jeanna
Suiteness
7 years ago
Thank you for providing feedback about the hotel and your trip - sorry to hear about those issues! We call for every reservation day of arrival to ensure suites are set, and the hotel had confirmed everything was ready for your stay. It sounds like there might have been a mix-up during the day causing room types to become out of order, and again so sorry for that frustration. In regards to the room quality issues, it's always best to bring those to the Front Desk while on site so they can work their best to resolve for you. I've sent you a personal email as well to see how I can best help from here! We appreciate you using Suiteness and look forward to helping with your future vacation.
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Dela
Betrodd kund
Feefo-verifierat
7 years ago
Don’t do it!
Worst hotel suite ever. No hot water in the “whirlpool tub “. No hot water in either sink. Said someone would come by to fix it. Never happened. Whole hotel is junky. Don’t stay here.
Jeanna
Suiteness
7 years ago
So sorry to hear the hotel was not up to expectations! We always want to help you have the best stay possible. Since we are not on-site, the best thing is to contact the Front Desk to see if they can move rooms or offer compensation. I see you mentioned they did not send up maintenance, and I am so sorry for that frustration. I've sent you personal email to see how I can further help here as I want to ensure we assist as best we can! We greatly appreciate you booking with Suiteness and hope to help you find an alternative hotel for a future vacation.
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Dela
CS
cindy sykora
Feefo-verifierat
7 years ago
Vad cindy sykora sa om Suiteness:
Easy, fast way to book hotel in the city we wanted to stay in!
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Dela
Betrodd kund
Feefo-verifierat
7 years ago
Excellent Experience
Very easy to book and check-in using Suiteness. Excellent service with text message updates. Thank you.
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Dela
MT
marie taylor
Feefo-verifierat
7 years ago
Vad marie taylor sa om Suiteness:
They helped me find a room with 2 queen beds, stovetop and kitchen . Very friendly and helped me much
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
Great follow up with customer service
The concierge has done a great job welcoming and preparing me for my stay in advance.
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Dela
Betrodd kund
Feefo-verifierat
7 years ago
see above
I did speak with someone who told me that the buffet breakfast would be open the same hours as usual, which meant that we were expecting it, but then it wasn't open until 7:00 on Saturday, so we...
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Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
