Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

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Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

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Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Sephora Omdömen

https://www.sephora.co.uk/

UTMÄRKT

Tjänst

4.2

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1,351

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269

1,835

omdömen under det senaste året

Visar alla 180,363 omdömen

CW

Colin Wraith

Feefo-verifierat

GBR

2 months ago

Vad Colin Wraith sa om Sephora:

Was well packaged delivery was ontime this was a present for my granddaughter birthday she loved it.

0

Betrodd kund

Feefo-verifierat

2 months ago

Excellent, quick delivery

Excellent, items always arrive well packaged and next day.

0

Betrodd kund

Feefo-verifierat

2 months ago

0

Betrodd kund

Feefo-verifierat

2 months ago

Customer Care Team Amazing!

I had an issue with a recent order and the customer care team (Rima) was amazing, sorted out my issue really quickly. Communication was excellent and very prompt.

0

Betrodd kund

Feefo-verifierat

2 months ago

Excellent service

Great products, good pricing, quick delivery.

0

Betrodd kund

Feefo-verifierat

2 months ago

Good delivery times

Very pleased with Sephora’s choice of products and their speedy delivery

0

MA

Martina Almeida

Feefo-verifierat

2 months ago

0

KR

Kalwinder Rai

Feefo-verifierat

GBR

2 months ago

0

Betrodd kund

Feefo-verifierat

2 months ago

Good Service

Fast delivery and good price.

2

Betrodd kund

Feefo-verifierat

2 months ago

Delivery

At the moment, I’m having a real issue with delivery. Despite paying for premier next day delivery, it is not arriving next day. When I contact Sephora, I have to wait 5 days until it can be sorted,...

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Rebecca

Sephora

2 months ago

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience and frustration you have experienced with your recent deliveries. This is certainly not the standard of service we strive to provide, and we completely understand how disappointing this must be, particularly when you have paid for our Premier Next Day Delivery service. We are truly sorry to hear that this has been an ongoing issue for you, and we want to assure you that your experience is being taken very seriously. A member of our team has already been in touch to investigate the matter further and to provide you with the assistance you deserve. We are committed to ensuring this is resolved as swiftly and smoothly as possible. Kind regards Sephora UK Customer Care

Betrodd kund

2 months ago

It hasn't been investigated fully. I have had my money back, but as far as establishing why this keeps occurring, nothing has been done. I have very little confidence that future orders won't be impacted.

0

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