Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Sephora Recensioner

Visar alla 180,622 omdömen

Carolina

Feefo-verifierat

1 hour ago

Vad Carolina sa om Sephora:

The answer was generic they didn’t look at my case.

James Guy

Feefo-verifierat

GBR

1 hour ago

Vad James Guy sa om Sephora:

2026 Advent calendar

Great service Arrived just as advised and could not be better

Betrodd kund

Feefo-verifierat

4 days ago

Rubbish customer service

Parcel got lost in the post 2 weeks ago and I’m still waiting for a refund. No reply to the 3 messages I have sent to their customer service

Rebecca

Sephora

4 days ago

Hello Thank you for your feedback, and please accept our sincere apologies for the delay and the lack of communication you experienced regarding your lost parcel. Unfortunately, we cannot locate a response to our last email, but we have actioned your requested solution today. Thank you for your patience and for bringing this to our attention. Kind regards Sephora UK Customer Care

Betrodd kund

3 hours ago

Thank you for resolving. Crazy system you have where you require public negative feedback in order to resolve something so simple. I see many other examples of the same in Sephora feedback.

Betrodd kund

Feefo-verifierat

1 day ago

Very disappointing service

Received someone else’s package. Nothing I ordered arrived. When I flagged it up with Sephora they stated that it was indeed their fault but now the mystery bag £148 of free items that came with the...

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Betrodd kund

Feefo-verifierat

1 day ago

Betrodd kund

Feefo-verifierat

1 day ago

Betrodd kund

Feefo-verifierat

1 day ago

I still haven’t end my case. I am still waiting for a solution and it’s been a month. They are not helpful, you have to chase them and still won’t have any results.

Beata

Feefo-verifierat

IRL

2 days ago

Vad Beata sa om Sephora:

Great store

The best make up store there is, almost endless choice, great brands, really fun to shop. Always have very good experience with Sephora.

Betrodd kund

Feefo-verifierat

2 days ago

efficient delivery - fast & easy

Betrodd kund

Feefo-verifierat

2 days ago

order reference 1017627057 customer reference 31563720015976

I am unable to give any better rating, as I still have not received my parcel, DHL have confirmed they have it, but as yet it still has not been delivered, after multiple emails with delivery...

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Rebecca

Sephora

2 days ago

Hello, Thank you for bringing this to our attention, and we are sincerely sorry for the frustration and difficulty you experienced trying to track down your DHL parcel and get in touch with our team. We completely understand your concerns, especially given the value of your order. We have been in touch with you today to resolve this matter for you. Kind regards Sephora UK Customer Care