There was mis information on the way back when they said the toilets weren't useable but that proved not to be the case. Also people were eating meals off the floor as there isn't enough seating to...
On Sunday 08 Dec 13, there return trip from Cowes to Southampton was very full. There was no seating for many passengers and we had to stand for the whole hour journey. Additionally, there was...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
We are adding 55% more inside seats to Red Falcon this spring, please see http://www.redfunnel.co.uk/newlook
Generally speedy & efficient with good crossings but Red Falcon very sad & tired and broken toilets & no food going out was disappointing &shows upgrade is seriously needed.
The toilets were not working and had been out of action for some time.
It was quite disgusting frankly.
Why was more not done .
They were out of action apparently for 2 or three crossings.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Normally we would have taken the ship out of service but unfortunately with Red Osprey in refit it would have meant cancelling her sailings and causing even more inconvenience. The ships engineers in conjunction with external contractors were working throughout to rectify the problem which requires the dismantling of quite a lot of pipework. We do apologise for the inconvenience to guests.
Betrodd kund
12 years ago
Thank you for replying so swiftly
Note your excuses.However, it is not good enough.
The ship was a disgrace and should not have been in use.
The hygiene levels in the toilets was truly shocking
Red Funnel owe those poor people travelling some redress.
Information about the problems was nil.
I am sure that any animals being moved by ship would get better treatment by law.
Don't your passengers deserve better?
First time for a long time on Red Funnel, will travel again with them. The vessel was clean tidy and the staff where a credit to themselves and the company.
Awful Phillipino Karaoke wailing the whole crossing, Hopeless disembarkation process at Cowes. No toilets or cafe facilities on return crossing.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
Price better than Wightlink but could be cheaper, But normaly the service is very good but Seating is insufficient for the amount of passengers on a busy sailing and no catering as toilets were...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
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Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.