First time I use primrose and their customer service is amazing had a problem then realised I made a mistake contacted them and informed them that I made a mistake canceled the replacement and the...
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primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback, Lola – I’m really pleased our customer service team could sort everything out so smoothly for you. We really appreciate you choosing us and look forward to helping you again in the future.
Produktomdömen
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely review and for your patience throughout the process – I'm really glad everything was sorted and that your water feature looks amazing. We'll also feed back your comments about the courier so we can keep improving.
Köpdatum: 18/07/2026
0
Dela
Betrodd kund
Feefo-verifierat
2 months ago
Excellent.
primrose-uk
Primrose
2 months ago
That’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Produktomdömen
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback and for being a returning customer — we really appreciate your support and are delighted our products are working well for you.
Easy to navigate - excellent selection of goods - I have purchased and been satisfied with the service provided on numerous occasions . Thank you!
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback and for shopping with us on numerous occasions — we really appreciate your continued support! 🌿
Produktomdömen
primrose-uk
Primrose
2 months ago
I’m really sorry the cleaner hasn’t worked on your stainless steel sphere water feature and understand how disappointing that is. This isn’t the result we’d expect, so please email our customer care team with your order details and what you’ve tried so far so we can look into this and help.
Prompt reply to acknowledge my order. Kept up to date with dispatch. Delivery time was accurate. A very well packaged item.
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback – we’re delighted everything went smoothly and that you’re happy with your item and our service.
Produktomdömen
primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback – we’re delighted you found it sturdy, good value and easy to assemble, and that ordering and delivery updates went smoothly.
Delivery took longer than expected, wouldn't buy again from primrose almost cancelled the order because of lengthy delivery time, especially when the items were in stock according to their website,...
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primrose-uk
Primrose
2 months ago
Thanks Patricia for taking the time to share this. We try hard to get deliveries right but clearly let you down here, and I’m really sorry for the frustration this caused.
Produktomdömen
primrose-uk
Primrose
2 months ago
Thanks for your feedback, Patricia – I’m glad you like the look of it, and I’m sorry the solar performance hasn’t met your expectations; I’ll pass this on to our product team for review. If you’d like us to check your specific unit, please email us with your order details so we can help further.
primrose-uk
Primrose
2 months ago
Thanks for your feedback, Patricia – I hope it works really well for you over winter, and if you have any issues when you start using it, please let us know.
Primrose always gives excellent, prompt and professional service, have bought from this company for several years and always satisfied with their service.
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback and for shopping with us over the years, Hilary – we really appreciate your loyalty and are delighted you’ve consistently been happy with our service. 🌿
Produktomdömen
primrose-uk
Primrose
2 months ago
Thanks for sharing this, Hilary. It sounds frustrating having to clean the feature so often; we really appreciate your honest feedback and will use it to improve, and if you’d like us to look into your order or suggest alternatives, please email our customer care team with your details.
Ordered, and then received within 3 days. Well packed which enabled it to arrive in perfect condition.
primrose-uk
Primrose
2 months ago
Thank you so much for the lovely feedback, Robert – we’re delighted you’re happy with your water feature and the quick, safe delivery. 🌿💧
Produktomdömen
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely review, Robert – we're delighted to hear the water feature has become such a relaxing focal point in your garden and is being enjoyed by all your visitors.
Great service came quickly well packed
As usual
love the fact the plastic it’s wrapped in goes inside to protect the planter from the compost
I just roll the top up and pushing up under the lip...
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primrose-uk
Primrose
2 months ago
Thanks, Josephine – we’re so pleased you’re happy with the planters and our packing, and that you’ve found such a clever way to reuse the plastic liner! 🌱
Produktomdömen
primrose-uk
Primrose
2 months ago
Thanks so much for your lovely review, Josephine – it’s great to hear how long your planters have lasted and that the new ones are showing off your flowers so well! 😊
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.