Thank you, Edward – we’re really pleased to hear your order arrived so quickly!
Produktomdömen
primrose-uk
Primrose
2 months ago
Thanks for your feedback, and I’m glad you’re pleased with the item; I’m sorry to hear about the little door, though. Please contact our customer care team so we can look into a replacement part or another suitable solution.
The company were quick to replace use first fountain which arrived broken, contact was via email and delivery and collection was swift.
primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback – we’re so glad we could get a replacement fountain to you quickly and that everything went smoothly with delivery and collection.
Produktomdömen
primrose-uk
Primrose
2 months ago
Thank you for your lovely review, we're delighted the hybrid solar feature is working so well in your garden and keeping the fountain running into the evening. 🌿💧
Poor communication. Took days to respond although when I eventually got a manager he was helpful but couldn’t resolve problems
primrose-uk
Primrose
2 months ago
I’m really sorry for the poor communication and the delay you experienced, Emma. We try hard to get these things right, but clearly we got it wrong this time and your feedback will help us improve our service.
Produktomdömen
primrose-uk
Primrose
2 months ago
I’m really sorry to hear this, Emma – that’s not the standard we aim for. Please email our team with your order details so we can look into the missing part and try to put this right.
Köpdatum: 18/07/2026
0
Dela
Betrodd kund
Feefo-verifierat
2 months ago
Perfect transaction.
primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback — we’re delighted everything went perfectly with your transaction.
Produktomdömen
primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback – we’re delighted to hear you’re happy with both the product and delivery!
Köpdatum: 18/07/2026
0
Dela
LL
Lynn Lauren
Feefo-verifierat
2 months ago
Vad Lynn Lauren sa om Primrose:
Good
primrose-uk
Primrose
2 months ago
Hi Lynn. Glad to be of service! Let us know if you need anything else.
Produktomdömen
primrose-uk
Primrose
2 months ago
Thanks, Lynn! We're really glad to hear you found it easy to put together.
First time I use primrose and their customer service is amazing had a problem then realised I made a mistake contacted them and informed them that I made a mistake canceled the replacement and the...
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primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback, Lola – I’m really pleased our customer service team could sort everything out so smoothly for you. We really appreciate you choosing us and look forward to helping you again in the future.
Produktomdömen
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely review and for your patience throughout the process – I'm really glad everything was sorted and that your water feature looks amazing. We'll also feed back your comments about the courier so we can keep improving.
Köpdatum: 18/07/2026
0
Dela
Betrodd kund
Feefo-verifierat
2 months ago
Excellent.
primrose-uk
Primrose
2 months ago
That’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Produktomdömen
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback and for being a returning customer — we really appreciate your support and are delighted our products are working well for you.
Easy to navigate - excellent selection of goods - I have purchased and been satisfied with the service provided on numerous occasions . Thank you!
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback and for shopping with us on numerous occasions — we really appreciate your continued support! 🌿
Produktomdömen
primrose-uk
Primrose
2 months ago
I’m really sorry the cleaner hasn’t worked on your stainless steel sphere water feature and understand how disappointing that is. This isn’t the result we’d expect, so please email our customer care team with your order details and what you’ve tried so far so we can look into this and help.
Prompt reply to acknowledge my order. Kept up to date with dispatch. Delivery time was accurate. A very well packaged item.
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback – we’re delighted everything went smoothly and that you’re happy with your item and our service.
Produktomdömen
primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback – we’re delighted you found it sturdy, good value and easy to assemble, and that ordering and delivery updates went smoothly.
Delivery took longer than expected, wouldn't buy again from primrose almost cancelled the order because of lengthy delivery time, especially when the items were in stock according to their website,...
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primrose-uk
Primrose
2 months ago
Thanks Patricia for taking the time to share this. We try hard to get deliveries right but clearly let you down here, and I’m really sorry for the frustration this caused.
Produktomdömen
primrose-uk
Primrose
2 months ago
Thanks for your feedback, Patricia – I’m glad you like the look of it, and I’m sorry the solar performance hasn’t met your expectations; I’ll pass this on to our product team for review. If you’d like us to check your specific unit, please email us with your order details so we can help further.
primrose-uk
Primrose
2 months ago
Thanks for your feedback, Patricia – I hope it works really well for you over winter, and if you have any issues when you start using it, please let us know.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.