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Omdömen för Ornamental Trees Ltd | Kundtjänstomdömen för https://www.feefo.com/reviews/ornamental-trees-ltd | Feefo

Visar alla 9,987 omdömen

Betrodd kund

1 month ago

Köpdatum: 28/03/2025

Trees

Good

Produktomdömen

Shann THOMAS

Leominster

1 month ago

Köpdatum: 29/03/2025

Vad Shann THOMAS sa om Ornamental Trees Ltd:

Excellent

Produktomdömen

Simon NS Stiles NS Stiles

Lincolnshire

2 months ago

Köpdatum: 28/03/2025

Vad Simon NS Stiles NS Stiles sa om Ornamental Trees Ltd:

Review requested one month after ordering and free has not even arrived.

See previous entry. Very slow and no customer facing contact at all.

Produktomdömen

Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, thank you for taking the time to leave this review. We sincerely apologise for the lack of communication. Our customer service team are currently receiving a high volume of emails and are working hard to respond to them all. It appears your order was on a 2-4 weeks dispatch, and as the month timeframe has just ended today it shall be despatched and with you shortly! Kind Regards, Customer Services

Suzie Belsham

Cirencester

2 months ago

Köpdatum: 24/03/2025

Vad Suzie Belsham sa om Ornamental Trees Ltd:

Magnolia Tree

Very easy to order, and my tree arrived safely in less than a week

Produktomdömen

Emily

Swansea

2 months ago

Köpdatum: 29/03/2025

Vad Emily sa om Ornamental Trees Ltd:

Let down by liar courier

Courier lied, disgusting

Produktomdömen

Customer Services

Ornamental Trees Ltd

2 months ago

Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you encountered with the delivery, and we sincerely apologise for the behaviour of the courier. We completely understand your frustration, and we can assure you that this is not the experience we aim to provide. We kindly ask that product ratings reflect the quality of the product itself, as the issue you experienced was related to the delivery service. We take these matters seriously and will pass your feedback on to the courier to ensure this is addressed. Thank you for bringing this to our attention, and we appreciate your patience and understanding. Kind Regards, Customer Services

Sarah Williams

2 months ago

Köpdatum: 28/03/2025

Vad Sarah Williams sa om Ornamental Trees Ltd:

Good

Produktomdömen

Betrodd kund

2 months ago

Köpdatum: 23/03/2025

Never again!! Terrible experience.

Terrible customer service. Would not recommend this company or ever use again. Delivery was supposed to be 5-7 days. They didn't answer my phone calls or emails when I tried contacting them after...

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Customer Services

Ornamental Trees Ltd

2 months ago

We’re very sorry to hear about your experience and apologise for the frustration caused. We are currently in our busiest period and our customer service team is receiving a high volume of enquiries. As a result, there have been some delays, which led to your request being missed — this is unacceptable, and we are addressing it internally. We also apologise for the delivery issues and lack of notification. We will pass this feedback onto the courier to ensure it’s addressed. We understand the frustration this caused and are reviewing the situation to resolve it promptly. Thank you for your feedback, and we will respond to your email shortly. Kind regards, Customer Services

Produktomdömen

Betrodd kund

2 months ago

Köpdatum: 23/03/2025

Excellent specimen, good service.

My cornus kousa was delivered as advised, well packaged and in good condition. It is starting to leaf, whereas a smaller plant I purchased from my local nursery is sadly looking very dormant/dead.

Produktomdömen

Betrodd kund

2 months ago

Köpdatum: 24/03/2025

Great service & great trees

Excellent service!

Produktomdömen

Betrodd kund

2 months ago

Köpdatum: 26/03/2025

Prompt and safe delivery of my tree

Produktomdömen

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Om Ornamental Trees Ltd

At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.

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01943 660870

River View Farm, Leathley Lane, Leathley, North Yorkshire, West Yorkshire, LS21 2JR, United Kingdom

Feefo Trusted Service Awards

Våra oberoende utmärkelser uppmärksammar de varumärken som är bäst på kundservice. Vinnarna utses baserat på de betyg de får från sina kunder.

Vad är Trusted Service Awards?

En del av Treefo-initiativet

Vi samarbetar med Ecologi för att finansiera trädplanteringsprojekt i utbyte mot de omdömen som samlas in av Ornamental Trees Ltd

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Ornamental Trees Ltd Omdömen

Tree Stake & Tie KitFler omdömen om denna produkt (6)Visa produktwebbplats

Prunus lusitanica 'Angustifolia'Fler omdömen om denna produkt (1)Visa produktwebbplatsTrees arrived in good condition and well shaped.

Ginkgo biloba TreeFler omdömen om denna produkt (1)Visa produktwebbplatsWell packed healthy tree

Amelanchier lamarckii TreeFler omdömen om denna produkt (23)Visa produktwebbplatsI have ordered from this. Company before and received excellent service and great quality trees. Unfortunately, and ironically you have asked for feedback on this product which has not yet arrived...Läs alla

Magnolia x loebneri 'Leonard Messel' TreeFler omdömen om denna produkt (1)Visa produktwebbplatsExcellent magnolia tree, arrived quickly with very good packaging

Ceanothus 'Trewithen Blue'Fler omdömen om denna produkt (14)Visa produktwebbplatsThe delivery driver lied saying he attempted to deliver when he didn’t. As an agent for the seller this reflect badly. You need to fire your courier of choice. Disgusting behaviour lying to clients.

Rhododendron 'Purple Gem' ShrubFler omdömen om denna produkt (1)Visa produktwebbplatsLovely shaped healthy plant

Hoheria sexstylosa 'Snow White' TreeFler omdömen om denna produkt (1)Visa produktwebbplatsAwful purchase

Cornus kousa var. chinensis TreeFler omdömen om denna produkt (6)Visa produktwebbplatsThis is the 2nd tree I have purchased from Ornamental Trees, the 1st was a silver birch. Both excellent specimens, in good health.

Prunus 'Kanzan' TreeFler omdömen om denna produkt (13)Visa produktwebbplatsAmazing service, fab delivery and great trees! Trees were well established, bigger than expected and can see well looked after. Would highly recommend!

Large Tree Stake & Tie KitVisa produktwebbplatsPerfect stake & tie kit for the trees!

RootgrowFler omdömen om denna produkt (48)Visa produktwebbplats

Acer palmatum 'Skeeter's Broom' TreeFler omdömen om denna produkt (6)Visa produktwebbplatsI’m delighted with my Acer Palmatum Skeeters Broom. It was delivered on time and packed securely with no damage. It is now planted and flourishing in my newly created Japanese style garden.

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