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Omdömen för Ornamental Trees Ltd | Kundtjänstomdömen för https://www.feefo.com/reviews/ornamental-trees-ltd | Feefo

Visar alla 9,987 omdömen

Clinton Basford

Horsham

19 days ago

Köpdatum: 25/04/2025

Vad Clinton Basford sa om Ornamental Trees Ltd:

Poor service.

I'm absolutely speechless, appalled

Produktomdömen

Betrodd kund

29 days ago

Köpdatum: 09/04/2025

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

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Produktomdömen

Customer Services

Ornamental Trees Ltd

29 days ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

Betrodd kund

22 days ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

29 days ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

Betrodd kund

22 days ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

Betrodd kund

28 days ago

Köpdatum: 16/01/2025

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

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Produktomdömen

Hiro Miyamoto

Cambridgeshire

1 month ago

Köpdatum: 05/04/2025

Vad Hiro Miyamoto sa om Ornamental Trees Ltd:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

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Produktomdömen

Brian Patterson

Durham

1 month ago

Köpdatum: 11/04/2025

Vad Brian Patterson sa om Ornamental Trees Ltd:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

Produktomdömen

Betrodd kund

1 month ago

Köpdatum: 27/03/2025

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

Produktomdömen

Dr Mark Tonge

Cumbria

1 month ago

Köpdatum: 29/03/2025

Vad Dr Mark Tonge sa om Ornamental Trees Ltd:

Apple tree

Excellent service

Produktomdömen

Betrodd kund

1 month ago

Köpdatum: 17/03/2025

Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with no updates from the company) and were small and...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, We are sorry to hear you are not happy with your experience and we appreciate this is extremely frustrating for you. Please accept our apologies for the delay in communication, we are experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We have located your email communication which has been forwarded to a Manager who will in turn respond accordingly to you by close of business today

Produktomdömen

Betrodd kund

1 month ago

Köpdatum: 29/03/2025

An excellent service with quality goods provided.

Excellent, the tree arrived as stated on the confirmation of order.

Produktomdömen

Betrodd kund

1 month ago

Köpdatum: 24/03/2025

Prompt well packaged professional delivery.

Produktomdömen

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Om Ornamental Trees Ltd

At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.

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01943 660870

River View Farm, Leathley Lane, Leathley, North Yorkshire, West Yorkshire, LS21 2JR, United Kingdom

Feefo Trusted Service Awards

Våra oberoende utmärkelser uppmärksammar de varumärken som är bäst på kundservice. Vinnarna utses baserat på de betyg de får från sina kunder.

Vad är Trusted Service Awards?

En del av Treefo-initiativet

Vi samarbetar med Ecologi för att finansiera trädplanteringsprojekt i utbyte mot de omdömen som samlas in av Ornamental Trees Ltd

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Ornamental Trees Ltd Omdömen

Magnolia x brooklynensis 'Yellow Bird' TreeFler omdömen om denna produkt (4)Visa produktwebbplatsUnfortunately your company clearly isn't very good at its customer service, because I have tried to telephone, I have emailed and I have sent communication through Instagram too but no one...Läs alla

Cercis canadensis 'Forest Pansy' TreeFler omdömen om denna produkt (8)Visa produktwebbplatsSee my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150gFler omdömen om denna produkt (48)Visa produktwebbplatsI am not sure about this product as I used it as per instructions but the tree is dying.

Acer palmatum 'Osakazuki'Fler omdömen om denna produkt (20)Visa produktwebbplatsI was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...Läs alla

After Plant Tree & Shrub FertiliserFler omdömen om denna produkt (6)Visa produktwebbplatsI am not sure about this product as I used it as per instructions but the tree is dying.

Sorbus vilmorinii TreeFler omdömen om denna produkt (2)Visa produktwebbplatsOrdered sorbus vilmorinii tree

Discovery Apple TreeFler omdömen om denna produkt (1)Visa produktwebbplatsApple tree arrived in good time, well packaged and in looks healthy and vigorous. It is settling in well.

Ceanothus 'Trewithen Blue'Fler omdömen om denna produkt (14)Visa produktwebbplatsWould advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with not updates from the company) and were small and...Läs alla

Acer palmatum 'Osakazuki' TreeFler omdömen om denna produkt (20)Visa produktwebbplatsI Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with not updates from the company) and were small...Läs alla

Hydrangea petiolarisFler omdömen om denna produkt (3)Visa produktwebbplatsHydrangea the only plant that seemed in good health. Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive...Läs alla

Clematis armandii 'Apple Blossom'Fler omdömen om denna produkt (1)Visa produktwebbplatsWould advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with not updates from the company) and were small and...Läs alla

Syringa 'Red Pixie' ShrubFler omdömen om denna produkt (2)Visa produktwebbplatsWould advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with not updates from the company) and were small and...Läs alla

Arbutus unedo TreeFler omdömen om denna produkt (12)Visa produktwebbplatsWe have used Ornamental Trees several times as the quality of service and tree provided has always been excellent. The Arbutus unedo tree purchased on this occasion was as described and very healthy....Läs alla

Hydrangea petiolarisFler omdömen om denna produkt (3)Visa produktwebbplatsGrowing well, quality plant.

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