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Omdömen för Ornamental Trees Ltd | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Visar alla 9,991 omdömen

Simon Wilson

Feefo-verifierat

9 months ago

Vad Simon Wilson sa om Ornamental Trees Ltd:

Good service as usual

Produktomdömen

Köpdatum: 22/08/2024

Simon Wilson

Feefo-verifierat

9 months ago

Vad Simon Wilson sa om Ornamental Trees Ltd:

Good service as usual

Produktomdömen

Köpdatum: 16/01/2025

Jennifer Marsh

Feefo-verifierat

10 months ago

Vad Jennifer Marsh sa om Ornamental Trees Ltd:

Disappointing

I originally gave good feedback for this company since my last contact and their response, I have changed my mind

Produktomdömen

Köpdatum: 16/01/2025

Betrodd kund

Feefo-verifierat

11 months ago

Dead tree and no reply to my emails

Really bad service. Waited about 3 months for my tree to be delivered. It died after 3 months. No reply to my emails requesting a replacement

Produktomdömen

Köpdatum: 16/01/2025

Clinton Basford

Feefo-verifierat

Horsham

11 months ago

Vad Clinton Basford sa om Ornamental Trees Ltd:

Poor service.

I'm absolutely speechless, appalled

Produktomdömen

Köpdatum: 25/04/2025

Betrodd kund

Feefo-verifierat

12 months ago

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

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Produktomdömen

Customer Services

Ornamental Trees Ltd

12 months ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

Betrodd kund

11 months ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

12 months ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

Betrodd kund

11 months ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

Köpdatum: 09/04/2025

Betrodd kund

Feefo-verifierat

12 months ago

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

Läs mer

Produktomdömen

Köpdatum: 16/01/2025

Hiro Miyamoto

Feefo-verifierat

Cambridgeshire

1 year ago

Vad Hiro Miyamoto sa om Ornamental Trees Ltd:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

Läs mer

Produktomdömen

Köpdatum: 05/04/2025

Brian Patterson

Feefo-verifierat

Durham

1 year ago

Vad Brian Patterson sa om Ornamental Trees Ltd:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

Läs mer

Customer Services

Ornamental Trees Ltd

1 year ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

Produktomdömen

Köpdatum: 11/04/2025

Betrodd kund

Feefo-verifierat

1 year ago

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

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Customer Services

Ornamental Trees Ltd

1 year ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

Produktomdömen

Köpdatum: 27/03/2025

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En del av Treefo-initiativet

Vi samarbetar med Ecologi för att finansiera trädplanteringsprojekt i utbyte mot de omdömen som samlas in av Ornamental Trees Ltd

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Ornamental Trees Ltd Omdömen

Stella Cherry TreeFler omdömen om denna produkt (30)Visa produktwebbplatsGood tree, good price, got some cherries our first year as well.

RootgrowFler omdömen om denna produkt (1,152)Visa produktwebbplats

Prunus mume 'Omoi-no-mama'Fler omdömen om denna produkt (3)Visa produktwebbplatsReasonably vigorous tree, beautiful flowers and great scent. Delivered in good condition and good price.

Lord Napier Nectarine TreeFler omdömen om denna produkt (2)Visa produktwebbplatsNot the right tree, I paid half the price for a replacement so I didnt have to return the original tree and now it's grown and fruited, it's still not what I ordered. I'm told that legally, they have...Läs mer

Avalon Pride Peach TreeFler omdömen om denna produkt (1)Visa produktwebbplatsGood tree, sturdy and productive

Prunus serrulaFler omdömen om denna produkt (5)Visa produktwebbplatsI was so very much looking forward to my Tibetan Cherry Tree which was a birthday gift from my friends. I followed all of the instructions however it died within a few months. I emailed Ornamental...Läs mer

Tree Planting KitFler omdömen om denna produkt (23)Visa produktwebbplatsTerrible customer service. My tree died within a few months and I sent several emails requesting a replacement and they acknowledged my email but never replied. I would never again use Ornamental...Läs mer

Magnolia x brooklynensis 'Yellow Bird' TreeFler omdömen om denna produkt (4)Visa produktwebbplatsUnfortunately your company clearly isn't very good at its customer service, because I have tried to telephone, I have emailed and I have sent communication through Instagram too but no one...Läs mer

Cercis canadensis 'Forest Pansy' TreeFler omdömen om denna produkt (8)Visa produktwebbplatsSee my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150gFler omdömen om denna produkt (48)Visa produktwebbplatsI am not sure about this product as I used it as per instructions but the tree is dying.

Acer palmatum 'Osakazuki'Fler omdömen om denna produkt (20)Visa produktwebbplatsI was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...Läs mer

After Plant Tree & Shrub FertiliserFler omdömen om denna produkt (6)Visa produktwebbplatsI am not sure about this product as I used it as per instructions but the tree is dying.

Choisya ternata 'Sundance' ShrubFler omdömen om denna produkt (1)Visa produktwebbplatsAbsolutely rubbish company selling trees in 12 L pots then sending out smaller trees in 10L pot can’t cancel order they said the pot size was for guidance only does not say anything about that on the...Läs mer

Sorbus vilmorinii TreeFler omdömen om denna produkt (2)Visa produktwebbplatsOrdered sorbus vilmorinii tree

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