forward2me Omdömen

HI, Many thanks for your feedback. I'm pleased to hear that you are happy with the service we offer and look forward to helping you ship again soon. Please feel free to contact our Customer Services if you have any queries whilst using the service and hopefully we can obtain that 5* next time you use our services. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you have encountered some issues whilst using our service. I see first of all that there was an issue with your shipping address, this was resolved however we then discovered an item classsed as dangerous goods was located in your package on repack. I do apololgise that some processes took a little time to resolve however customer services aren't based in the warehouse and need time to communicate with them to action your requests. I know this can be frustrating for the customer however please be assured that we always do our very best to action requests as quickly as possible. I see you have mentioned that you have emailed and sent messages in whatsapp, sometimes this can confuse matters as different agents take on the queries and this slows down the process. It is always best to keep to one communication channel to ensure that your queries are dealt with as swiftly as possible. I'm sorry that repacking your goods did not save any money on shipping however the service does also aim to ensure your goods are safe and secure for international shipping and I see on a positive note that your shipment arrived on time. I hope this will not deter you from using our services again in the future, I know you say you have seen some negative reviews on our site, I admit things don't always go right for the customer however we do have many more positive reviews than negative ones. Please feel free to contact me directly at info@forward2me.com if you have any further questions relating to my reply and I will be happy to respond to you. Kind regards, Tracy.

Hi, Many thanks for your feedback. Please be assured that we take on board your comments, we are currently looking at some cheaper economy options and hope to have more services available on our website soon. Kind regards, Tracy.