forward2me Omdömen

Hi, Many thanks for your feedback, we really appreciate you bringing these issues to our attention. We are currently working on our website so the user interface is much simpler and clearer for the customer and hope to have some changes made in the coming months. For the invoices, goods and service tax is now collected for shipments under the vlaue of 1000 AU$, due to the amount of shipments forward2me ship to Australia we needed to register with the Australian authorities to collect GST on shipping and pay this money back to your government. For us to be compliant we need to request a copy of the purchase invoice to verify the values entered are correct so the right amount of GST is collected. Although we do have a dedicated page on our website explaining this, I do understand where you are coming from and this is an area we are currently working on. Unfortunately we do need to include the amount paid for shipping the goods to your forward2me address if this is showing on the invoice presented. This may explain the discrepencies on the changes made to your invoices. I hope my explanations help going forward however if you have any further questions please feel free to contact customer services and they will be very happy to help you through any processes on our site. Kind regards, Tracy

Hi, Many thanks for your feedback. I'm sorry that you are unhappy with the cost of shipping your goods, I have a few suggestions which may help you going forward. We offer a combine and repack service, this is aimed to help reduce the parcel in size as much as possible as well as making the shipment safe for international transit. I see that you did not take advantage of this service when shipping and may help reduce the price for shipping by using this service going forward. Many of our customers also look to purchase a number of items from retailers, make full use of our free 30 days storage period and consolidate all the packages into one shipment to ensure that they get the maximum value for shipping from the UK. Lastly we are looking at bringing on a number of economy services in the near future, these types of services have not been readily available during the pandemic period, couriers tend to make use of space on passenger aircrafts for these types of shipments and with the lack of passenger flights at the moment, this type of service hasn't really been viable. I hope these suggestions help going forward however if you have any further questions please feel free to contact our customer services who are always happy to assist and guide you. Kind regards, Tracy.