forward2me Omdömen

Hi, Many thanks for your feedback however I'm sorry we are unsure why you have submitted a one star review and cannot understand the comments you have added. One of our Customer Experience agents will be in contact with you shortly to try to establish the issue. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry that you are unhappy with our services, I see that you have had two successful shipments with us from both the UK and Germany however the latest package you received contained an item that is prohibited for international shipping. Please accept my sincere apologies that we are unable to ship this item internationally, as a company we have an obligation to follow the rules and regulations of our couriers and international law, unfortunately this type of item is prohibited on the courier network. I have asked one of the Customer Experience team to contact to you today, forward2me are more than happy to arrange for the item to be returned to the retailer free of charge so you can obtain a refund. forward2me do provide a list of prohibited items on our terms of trade on our website under section 17 Prohibited goods, here is the link to this section https://www.forward2me.com/terms-of-trade/. It is always best to check this list to ensure that the items you are purchasing can be shipped. If you are at any time unsure please contact our Customer Experience Team and they will be very happy to check anything for you. I do hope that you will consider using our services again and please be assured that we will do our very best to resolve this situation for you. Kind regards, Tracy.

HI, Many thanks for your feedback. I'm pleased to hear that you are overall happy with the service we offer, although the cost of shipping was a little bit more than expected. Due to the current worldwide pandemic, our couriers have added additional surcharges to cover the extra costs they are currently experiencing, this means the price for international shipping is a little higher than it normally would be. Many of the budget services that couriers offer have also been unavailable due to lack of air freight space however shipping is slowly getting back to normal and hopefully more economy services available in the coming months. I hope this helps explain the current climate in shipping however if you ever feel that you are not getting value for shipping please contact our Customer Experience team at info@forward2me.com and they will check that everything has been done to provide you with the best price possible. Kind regards, Tracy.