forward2me Omdömen

Hi, Many thanks for your feedback, this is very important to us. We take on board your comments, shipping prices have increased in the past year due to most couriers adding extra surcharges to cover the operational costs involved with the pandemic situation. Hopefully these will be dropped in the coming year. For the identification of your parcels, I understand this is very difficult seeing that they are all very similar items and many of them don't have tracking numbers on them. I will speak with the warehouse manager to see if there is any other way we can add information to help make identification easier for you. forward2me are currently working on a process where customers can upload their invoices prior to the goods arriving with us, the invoice would then be matched to the items as they arrive with us. We are hoping to have this functionality live in the coming months which will hopefully help your situation. I hope this all helps and we will be in touch separately by email to try to identify if there is a way to make processing your parcels for shipping easier for you. Kind regards, Tracy.