forward2me Omdömen

Hi, Many thanks for your feedback. I'm sorry to hear that the cost for shipping on the pricing page did not match your final shipping costs. I have tested the pricing tool myself entering the weight and dimensions of your shipment and the price I see does seem to match the amount you have paid. It is really important to ensure that you enter the weight of your parcel and the dimensions so that you receive an accurate price for shipping. Couriers tend to calculate the cost of shipping on the amount of space the shipment takes up which is called the volumetric weight. Shipping costs would only be calculated on the actual weight if this is higher than the actual weight of the parcel. I see that your parcel weighed approximately 2 kg however the volumetric weight was just under 9 kg. Therefore the shipping costs would have been calculated on the higher 9 kg. If for any reason the dimensions of your parcel were not entered into the pricing tool when the quote was submitted the correct shipping price would not have shown. I have contacted you via email to provide you with a screen shot of what I am seeing on the pricing page and to ask for more details, hopefully I can then establish what went wrong and why you saw a different shipping price initially. I hope this helps and look forward to hearing from you soon. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the price for shipping, I can see that the item you have shipped was low in value and I can understand that the price paid for shipping seems high compared to this value of the goods. However values are not taken into account when shipping rates are calculated and with shipments forwarded by air the the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers including DHL use the volumetric weight to calculate their shipping prices. It is only if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. Please be assured that we work with our couriers on a regular basis to ensure that the shipping prices we offer are as cost effective as possible however please also take into account that the price paid includes the service you receive from forward2me. I do understand that some larger retailer are able to offer shipping at a much lower price however they have the opportunity to incorporate the cost of shipping within their selling price, we do not have this option seeing as we are only offering a service. Our service includes use of the address, the acceptance, processing, storing and preparation of your goods for dispatch including any export paperwork required for shipping. Many of our customers take advantage of our 30 days free storage period and purchase a number of orders from different retailers, then combine them into one shipment to ensure that they receive the maximum value for shipping. I hope that you will consider using our services again in the future and if you require any assistance with finding the best possible price for shipping or are unhappy with the price quoted please contact our Customer Experience team at info@forward2me.com and they will be very happy to assist you. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased to hear that you are overall happy with the service however you would like to see some cheaper alternatives for shipping. forward2me are continually working with couriers to obtain the best possible price and options for shipping and hope to have more economy services available for our customers soon. Kind regards, Tracy.